Dementia Connect: New beginnings

From the October/November 2018 issue of Dementia together magazine, Helen Pitt shares her experience of supporting more people through our new Dementia Connect service, which we’ve introduced in two areas so far.

Helen Pitt, dementia adviser

Helen Pitt, dementia adviser

In March, Birmingham and Solihull became the second area where Alzheimer’s Society is adopting our new service, Dementia Connect. This cuts through all of the confusion and delay to offer people support that’s tailored to their needs.

It’s been an exciting time as our specialist dementia advisers settle into two roles – one supporting people over the phone, the other able to visit people at home as well.

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These two roles allow us to give people the support they need, when they need it. We know a home visit can be really helpful, but it isn’t always necessary. Our telephone advisers are very good at giving people the information and advice they need – and identifying when someone could benefit from more. We also make regular ‘keeping in touch’ calls to see how people are doing and deal with any new issues.

'We’re able to support significantly more people than before,' says Helen.

I’ve been supporting people in person since starting at the Society in April 2017. I began the new telephone role with some trepidation, and there’s naturally been a settling in period for all of our team.

However, the work has been really fulfilling – not least because we’re able to support significantly more people than before. I’m looking forward to helping make sure that everyone affected by dementia gets the support they need.

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