Dementia Support Line
Contact us
Dementia support
If you are affected by dementia, worried about a diagnosis or a carer, trained staff are ready to give you the support you need.
Opening hours: Mon to Weds: 9am – 8pm, Thurs and Fri: 9am – 5pm, Sat and Sun: 10am – 4pm
The Dementia Support Line will be closed from 2.25pm-4.20pm on Thursday, 12 December, and on Christmas Day and New Year's Day.
Fundraising and general enquiries
For queries regarding events, fundraising, donations or any other general enquiries.
Opening hours: 8am to 10pm every day.
Please use our online form for any general enquires:
Christmas and New Year opening hours
- Christmas Eve: 10am - 4pm
- Boxing Day: 10am - 4pm
- Christmas Day: Closed
- New Year's Day: Closed
Please note: All calls are recorded for training and quality purposes.
Share your feedback
We welcome your feedback on our services. Fill in our form to share your thoughts and experiences, and help us to improve and develop. You can also visit our complaints section to find out how to submit a complaint.
More ways to contact us
There are a few different ways you can get in touch with us.
Call us in your language
(for languages other than English)
We can arrange a language translation service to help you get the support you need if you live in the UK.
To contact us in languages other than English, call us and say the English word for the language you would like to use. An interpreter will usually call you back within 5 minutes.
If you speak Welsh, call our Welsh-speaking support line on 03300 947 400 between Monday to Friday from 9:15am - 4pm.
Text Relay
We also offer a text-to-speech and speech-to-text service.
If you have a textphone or an adapted computer, you can use Text Relay to call our English-speaking support line.
Write to us
Our main postal address for cheques, postal orders and letters is:
Alzheimer's Society
Suite 2
1st Floor East Wing
Plumer House
Tailyour Road
Plymouth
PL6 5FS
We have a wide variety of publications and factsheets on our website.
You can also call our Dementia Connect support line on 0333 150 3456 or find local services in your area.
More about our publications and factsheets >
Online donation
If you would like to pay in money online, you can do that securely as a single or monthly donation.
Phone donation
To make a donation by phone, call Supporter Care on 0330 333 0804.
Postal donation
Please send your cheque or postal order, along with a covering letter or this donation form, to:
Alzheimer's Society
Suite 2
1st Floor East Wing
Plumer House
Tailyour Road
Plymouth
PL6 5DH
Cheques or postal orders should be made payable to 'Alzheimer's Society'.
Unfortunately, we cannot accept cash due to security reasons.
More about donations by post >
You can find more information about events on our running, trekking, cycling, swimming, virtual events and skydiving pages.
If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.
For any more information, you can contact our Supporter Care team through our general enquiries form by selecting 'Fundraise for Alzheimer's Society'.
More about our events >
If you feel as though you’d like to hear more from us, or maybe a little less, then let us know!
You can call the Supporter Care team on 0330 333 0804 (open between 8am and 10pm every day, except Christmas Day).
Alternatively, let us know what you would like to change through our general enquiries form by selecting 'Change my details'.
Give our Supporter Care team a call on 0330 333 0804 and we will be more than happy to help.
Alternatively, drop us an email at [email protected] with your full name and address, your current details and the new ones you would like to replace them with.
Alzheimer's Society welcomes feedback to help us develop and improve our services.
If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.
Alternatively, you can call Supporter Care on 0330 333 0804.
More about our complaints policy >