Accessibility statement for Alzheimer’s Society

We strive to ensure our website is accessible to everyone. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text disappearing off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

AbilityNet has advice on making your device easier to use if you have a disability.

A selection of our most popular publications are available in alternative formats. These include e-books, videos, large print PDFs and audio.

We also have Easy Read information about dementia designed with and for people with learning disabilities. And we provide dementia information in a range of languages, including British Sign Language (BSL).

Alongside this, we produce information about equipment and technology for people with dementia and anyone who cares for them.

Getting in contact with us

Requesting alternative formats

If you need information on this website in a different format, like large print, Easy Read, audio or braille, we have a range of accessible content formats available. If you need something else or if you have any questions, email [email protected] or call 0330 333 0804.

We’ll consider your request and get back to you in seven working days. 

In your message, please include the following: 

• The web address (URL) of the content
• Your email address and name
• The format you need - for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Contacting us by phone

If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our English-speaking Dementia Support Line on 18001 0300 222 1122.

Accessibility conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. WCAG is consistently identified and upheld as the de facto global standard on website accessibility. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Alzheimer’s Society is currently partially compliant with WCAG 2.2 Level AA. This means that some parts of the website do not yet fully conform to the accessibility standard. Alzheimer’s Society is actively working on remediating the known issues under expert support.

Technical specifications for accessibility

Accessibility of Alzheimer’s Society's website relies on the use of certain technologies to make it work with the particular combination of web browser and any assistive technologies or plugins installed on your computer. These technologies include:

• HTML
• CSS
• WAI-ARIA
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Accessibility assessment approach

Alzheimer’s Society assesses the accessibility of this website periodically by means of external evaluations.  

An independent third party has evaluated the website against the WCAG 2.2 AA guidelines and reported on their findings. This was done using both automated and extensive manual testing, including testing with assistive technologies, to ensure excellent coverage.

Alzheimer’s Society is determined to try and fix the findings from these evaluations, to improve the accessibility of this website.

The most recent evaluation of Alzheimer’s Society's website took place in August 2025.

Known accessibility limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations. Please contact us if you observe an issue not listed below.

Keyboard accessibility

1. Some interactive elements cannot be reached or interacted with using the keyboard alone.
2. Interacting with page content sometimes results in focus (place where keyboard or screen reader is currently placed) being moved to an area of the page that is illogical or not predictable. Some users may find this disorientating.
3. There are times when focus should be contained to a single area of the page but isn’t. This means that keyboard-only and screen reader users may get lost or struggle to navigate effectively.
4. Where keyboard focus is currently placed is sometimes difficult to determine due to an element blocking the view of content behind it.
5. Some interactive elements have no visible focus indicator when they are in keyboard focus. This means that keyboard-only users may miss when something is in keyboard focus and may misinterpret where focus is currently placed.

Screen magnification and colour

1. The focus indicator (visual indicator of where keyboard focus is currently placed) on some elements does not meet the required contrast ratio when compared with its background.
2. Some pieces of text do not meet the required contrast ratio when compared with the background text it is on.
3. Some content is lost from pages when browser zoom is increased.
4. Text embedded in images. This means that users are unable to manipulate them (for example change the text spacing or colour) which may impact legibility.

Screen readers

1. The alternative text provided for some images does not accurately describe the image.
2. Decorative images (images that don’t give users any extra information) are not hidden from assistive technologies which some users may find disruptive.
3. On some pages there is no method in place to group related interactive elements (such as buttons or checkboxes) via code. This means some assistive technology users may struggle to determine which interactive element relates to which.
4. On some pages there is no method in place to group related pieces of text/images/controls via code. This means some assistive technology users may struggle to interpret onscreen relationships.
5. On some pages there is no method in place to ensure assistive technologies understand the link between inputs and related helper/error text.
6. Heading structure does not always match the visual design. Which means some text isn’t defined a heading text when it should be and other text is defined as heading text when it logically shouldn’t be. On other pages the heading structure in place is illogical due to incorrect heading levels being used.
7. Some input fields receive their accessible name (the name that is provided to assistive technologies) via their error text rather than the visible input label.
8. Some containers (pieces of code that contain other elements) have the same accessible name (the name that is provided to assistive technologies). This means it may be difficult for assistive technology users to determine the purpose of these containers quickly.
9. On one page tested there is no code in place to allow assistive technology users to read and understand content within tooltips.
10. Text in Welsh may be mispronounced by the screen reader due to code in place.
11. Some interactive elements have an accessible name (the name that is provided to assistive technologies) that does not match the visible label provided. This may make it more difficult for assistive technology users to interact with these elements.
12. Some important updates to content (such as content filtering and error messages appearing) are not relayed to screen reader users.
13. A character is used to indicate where a field is required (when data must be entered to proceed) but there is no explanation present to explain to users what this character means.
14. The name (name that is provided to assistive technology users), role (like button or link) and state (like pressed/unpressed or selected/unselected) of some elements is either not provided or not accurate.
15. Some interactive elements have an accessible name (the name that is provided to assistive technologies) that does not describe the purpose of the element accurately.

Deaf and cognitive accessibility

1. The autocomplete attribute (an attribute that allows users to choose from a list of previously entered information when filling in personal details) has either been set to off or not used which means some users will have to enter personal information manually.
2. Some input fields have a label that is not permanent (disappears when user starts typing) and some fields have no visible label at all.

Alzheimer’s Society is actively working on resolving the accessibility problems on this website.

What we’re doing to improve accessibility

• We are establishing a list of continual accessibility improvements. Where possible, we include people with disabilities and lived experience of dementia throughout our design, development and content creation processes.
• We periodically use third party specialists to diagnose and fix accessibility issues within our website and associated platforms.
• Our accessibility roadmap outlines how we plan to improve accessibility on this website. Since September 2025, when the last audit was completed, we've made significant progress in addressing the majority of issues identified. We're continuing to improve user experience so that more people can access our information and services.

Preparation of this accessibility statement

This statement was prepared on 28 August 2025. It was last reviewed on the 8 October 2026.

This website was last tested on the 26 August 2025. The test was carried out by GAIN. All components and templates were audited, using a sample of 15 pages.