Paying for care in Wales - useful organisations

Other useful organisations what can provide information and support with paying for care in Wales. 

Useful organisations

Age Cymru
0300 303 44 98 (advice line, 9am–5pm Monday–Friday)
[email protected]
Age Cymru provides information and advice for older people in Wales.

Care Inspectorate Wales
0300 790 0126
[email protected]
Care Inspectorate Wales regulates, inspects and reviews all adult social care services in Wales.

Carers UK
0808 808 7777 (helpline, 9am–6pm Monday–Friday)
[email protected]
Carers UK gives advice, information and support about caring, including information on paying for care.

Citizens Advice
Your local Citizens Advice can provide information and advice, including on benefits. To find your nearest Citizens Advice, look in the phone book, ask at your local library or look on the website.

Disability Rights UK
0330 995 0400 (general enquiries line)
Disability Rights UK is an organisation of disabled people working for equal participation for all.

Elderly Accommodation Counsel (EAC)
The EAC is a national charity that aims to help older people make informed choices about meeting their housing and care needs. Their site enables people to search for care homes and home care services in their area.

GOV.UK is the website for finding information and services from the UK government, including information about paying for care.

Independent Age
0800 319 6789 (advice line, 8.30am–6.30pm Monday–Friday)
[email protected]
Independent Age provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services.

NHS Help with health costs
The NHS website provides information on how you can get help with health costs, including the different phone numbers you can call.

Older People’s Commissioner for Wales
03442 640 670
[email protected]
The Older People’s Commissioner for Wales protects and promotes the rights of older people throughout Wales, scrutinising and influencing a wide range of policy and practice to improve their lives.

Society of Later Life Advisers (SOLLA)
0333 2020 454
[email protected]
SOLLA is a not-for-profit organisation which provides information on accredited financial advisers who specialise in later life matters.

Review details

Last reviewed: June 2020
Next review due: June 2023

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia.

Reviewed by: Nicola Evans, Rights and Equality Lead, Older People’s Commissioner for Wales

This factsheet has also been reviewed by people affected by dementia.

To give feedback on this factsheet, or for a list of sources, please contact [email protected]

A list of sources is available on request.