- The Helpline is usually open from:
9am - 8pm Monday to Wednesday
9am - 5pm on Thursday and Friday
10am - 4pm on Saturday and Sunday
- The service may be closed occasionally during these times for operational reasons or because of staff shortage.
- Callers speak to trained Helpline Advisers.
- You do not need to be a member to use the Helpline.
Helpline calls may be recorded or monitored for training and evaluation purposes.
The Society's policy on confidentiality is in accordance with the Data Protection Act (1998).
If you are looking for information about claiming back care home fees, please refer to the download 'When does the NHS Pay for Care' for further information.
Calls to the Helpline cost no more than the national call rate and must also count towards any inclusive minutes in a phone contract. This rule applies to calls from any type of line including mobile, BT, other fixed line or payphone.