Dementia Connect - Helpful information

Here are some frequently asked questions (FAQs) about Dementia Connect, and how to manage referrals to this new Alzheimer's Society service.

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Have questions about our new Dementia Connect service? If you can't find an answer below, please contact our team by phone or email.
If you'd like to refer someone, please use our Dementia Connect online referral form

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What is Dementia Connect? 

Dementia Connect, from Alzheimer’s Society, is a personalised dementia support service. It provides people affected by dementia with the support they need, when they need it, by phone, online and face to face. 

The service operates at a local and national level, connecting people with support in their community, while offering phone and online help seven days a week.

Support provided can include:

  • Advice on how to cope and live with dementia
  • Tips for making a home dementia-friendly
  • Support with everyday living such as government benefits
  • Help navigating social services
  •  Advice on legal documents and Lasting Power of Attorney
  • Connection to dementia groups within local communities

 Find out more about what Dementia Connect offers for its service users.

When is Dementia Connect open?

Phone support is available between:

  • Monday – Wednesday: 9:00am – 8:00pm 
  • Thursday – Friday: 9:00am – 5.00pm
  • Saturday – Sunday: 10:00am – 4:00pm

Online support is available 24-hours a day. 

Face to face support can be arranged around what works best for the person being supported. Due to coronavirus (COVID-19), some of our face to face services have been disrupted. The Dementia Connect team will be able to advise what's available in your area. In the meantime, if you need specific coronavirus support and advice, please visit our coronavirus (COVID-19) support pages

Who can refer people to Dementia Connect? 

Healthcare professionals, such as GPs or pharmacists, social care and other community-based professionals such as banks or local charities can all refer people to Dementia Connect. 

All you need is an email address to register:

Who can be referred to Dementia Connect? 

Dementia Connect is here for people with all types of dementia, with a diagnosis or pre-diagnosis. As well as carers, family or friends of someone who has dementia. 

Once someone has been referred, they will continue to receive support for as long as they need. 

What happens after someone is referred? 

The person who has been referred should receive a call from a dementia adviser within a week for a full assessment of their needs. In cases of crises or the need for more urgent support, we should contact them within two days. 

Once their needs have been assessed, the suitable support will be offered and put in place. 

Does Dementia Connect offer local support?

The service includes local face to face and phone support. This includes face to face support provided by our local dementia advisers.

It can also connect people to other local services provided by both Alzheimer’s Society and our trusted partners. For example, the Singing for the Brain groups or the Dementia Cafés

Due to coronavirus (COVID-19), some of our face to face services have been disrupted. The Dementia Connect team will be able to advise what's available in your area. In the meantime, if you need specific coronavirus support and advice, please visit our coronavirus (COVID-19) support pages

Does Dementia Connect offer national support?

Phone and online support is available to access nationally, seven days a week. 

People can call our Support Line on 0333 150 3456 to ask questions, get advice or just for someone to talk to. 

Phone support also includes offering people the option to receive regular phone calls, to keep in touch with people and help when their support needs have changed.   

Online support is available round the clock through our website:

Where is Dementia Connect available?

Dementia Connect is now available throughout Cambridgeshire, Essex, Lancashire, Sussex, Surrey, Wales and the West Midlands, and in Bassetlaw, Bexley, Halton, Liverpool, Wakefield and the Wirral.

When will Dementia Connect be available everywhere?

We will continue to roll out Dementia Connect across England, Wales and Northern Ireland over the next couple of years. We do not operate in Scotland, please contact Alzheimer’s Scotland.

The national roll-out of Dementia Connect relies on regional commissioning groups and organisations commissioning the service.

If you would like to find out more about commissioning Dementia Connect, email our team.

How much does the service cost?

Dementia Connect is free for people to use, except for the Support Line which is charged at their local standard rate. 

To discuss commissioning costs, please get in touch.

How is the service funded? 

Dementia Connect is funded by commissioning groups and organisations and fundraising income.

Please get in touch to find out more.

What happens if my patient or I have waited for over a week for a call back? 

We always aim to call back within a week. If we cannot get through by phone after multiple attempts and leaving a voicemail, we will send a letter by post. 

If you haven’t heard from us within a week, please get in touch with us. 

Does the service offer support and materials in other languages? 

All the support materials and publications we provide are available in bilingual Welsh/English. There is also a dedicated Welsh language Support Line to call on 03300 947 400

We also offer a range of materials and publications in other languages, such as Arabic, Punjabi and Urdu. 

Dementia Connect offers a translation service for people whose preferred language isn’t English. Talk to the Dementia Connect team to find out more. 

Who can I contact with general questions about Dementia Connect?

For general enquiries, you can send the Dementia Connect team an email or call us on 0333 150 3456.

Referral support

Who can I contact with questions about Dementia Connect referrals? 

Email us Make a referral
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