Dementia Connect - Helpful information
Here are some frequently asked questions (FAQs) about Dementia Connect, and how to manage referrals to this new Alzheimer's Society service.
What is Dementia Connect?
Dementia Connect, from Alzheimer’s Society, is a new personalised dementia support service. It provides people affected by dementia with the support they need, when they need it, by phone, online and face to face.
The service operates at a local and national level, connecting people with support in their community, while offering phone and online help seven days a week.
Support provided can include:
- Advice on how to cope and live with dementia
- Tips for making a home dementia-friendly
- Support with everyday living such as government benefits
- Help navigating social services
- Advice on legal documents and Lasting Power of Attorney
- Connection to dementia groups within local communities
Find out more about what Dementia Connect offers for its service users.
When is Dementia Connect open?
Phone support is available between:
- Monday – Wednesday: 9:00am – 8:00pm
- Thursday – Friday: 9:00am – 5.00pm
- Saturday – Sunday: 10:00am – 4:00pm
Online support is available 24-hours a day.
Face to face support can be arranged around what works best for the person being supported.
Who can refer people to Dementia Connect?
Healthcare professionals, such as GPs or pharmacists, social care and other community-based professionals such as banks or local charities can all refer people to Dementia Connect.
All you need is an email address to register: alzheimers.org.uk/register.
Who can be referred to Dementia Connect?
Dementia Connect is here for people with all types of dementia, with a diagnosis or pre-diagnosis. As well as carers, family or friends of someone who has dementia.
Once someone has been referred, they will continue to receive support for as long as they need.
What happens after someone is referred?
The person who has been referred should receive a call from a Dementia Adviser within a week for a full assessment of their needs. In cases of crises or the need for more urgent support, we should contact them within two days.
Once their needs have been assessed, the suitable support will be offered and put in place.
Does Dementia Connect offer local support?
The service includes local face to face and phone support. This can include face to face support provided by our local Dementia Advisers, and our Side by Side service linking volunteers with people living with dementia.
Does Dementia Connect offer national support?
Phone and online support is available to access nationally, seven days a week.
People can call our Support Line on 0333 150 3456 to ask questions, get advice or just for someone to talk to.
Phone support also includes offering people the option to receive regular phone calls, to keep in touch with people and help when their support needs have changed.
Online support is available round the clock through our website:
Where is Dementia Connect available?
Dementia Connect is now available throughout Wales and the West Midlands.
As the service is new, parts of the service may not be available in your area just yet.
When will Dementia Connect be available everywhere?
We will continue to roll out Dementia Connect across England, Wales and Northern Ireland over the next couple of years. Our aim is for the service to be available in the three nations by the end of March 2022. We do not operate in Scotland, please contact Alzheimer’s Scotland.
The national roll out of Dementia Connect relies on regional commissioning groups and organisations commissioning the service.
If you would like to find out more about commissioning Dementia Connect, email us.
How much does the service cost?
Dementia Connect is free for people to use, except for the Support Line which is charged at their local standard rate.
To discuss commissioning costs, please get in touch.
What happens if my patient or I have waited for over a week for a call back?
We always aim to call back within a week. If we cannot get through by phone after multiple attempts and leaving a voicemail, we will send a letter by post.
If you haven’t heard from us within a week, please get in touch with us.
Does the service offer support and materials in other languages?
All the support materials and publications we provide are available in bilingual Welsh/English. There is also a dedicated Welsh language Support Line to call on 03300 947 400.
We also offer a range of materials and publications in other languages, such as Arabic, Punjabi and Urdu.
Dementia Connect offers a translation service for people whose preferred language isn’t English. Talk to the Dementia Connect team to find out more.