Dementia Connect for healthcare professionals
Dementia Connect, from Alzheimer’s Society, is a new personalised support service for people with dementia, their carers, families and friends.
The service connects people affected by dementia with free support and advice available by phone, online and face to face. From practical advice about living with dementia, to someone to talk to when things get tough.
To refer someone to Dementia Connect, complete our simple referral form. It only takes a minute or two to register, and you can start referring people straight away.
Refer someone to Dementia Connect
The person you’ve referred should receive a call from a dementia adviser within a week to assess their needs and connect them to the right support.
If you’re affected by dementia and need support now, visit Dementia Connect online to get relevant information and advice or request a call back from our dementia advisers.
‘(Dementia Connect) patients have support throughout the whole process and are prepared and able to understand their diagnosis and prognosis with less anxiety. Families also feel that something is being done right away.’
- Dr Elizabeth Gonzalez, GP at Erdington Medical Practice
Frequently asked questions
Click on the questions below to find out more about Dementia Connect.
If you have more questions about Dementia Connect, visit our information page for more FAQs.
What support does Dementia Connect offer?
The service operates at a local and national level, connecting people with support in their community, while offering phone and online help seven days a week.
Support provided can include:
• Advice on how to cope and live with dementia
• Tips for making a home dementia-friendly
• Support with everyday living such as government benefits
• Help navigating social services
• Advice on Lasting Power of Attorney
• Connection to dementia groups within local communities
Who is Dementia Connect for?
Dementia Connect is here for people with all types of dementia, with a diagnosis or pre-diagnosis. As well as carers, family or friends of someone who has dementia.
Once someone has been referred, they will continue to receive support for as long as they need.
When is Dementia Connect open?
Monday – Wednesday: 9:00am – 8:00pm
Thursday – Friday: 9:00am – 5:00pm
Saturday – Sunday: 10:00am – 4:00pm
• Online support is available 24-hours a day.
• Face to face support can be arranged around what works best for the person being supported.
Where is Dementia Connect available?
The full Dementia Connect service is available in most of Wales and the West Midlands.
As Dementia Connect is new, parts of the service may not be available in your area just yet.
We will continue to roll out Dementia Connect across England, Wales and Northern Ireland over the next couple of years. Our aim is for the service to be available in the three nations by the end of March 2022. We do not operate in Scotland, please contact Alzheimer’s Scotland.
The national roll out of Dementia Connect relies on regional commissioning groups and organisations commissioning the service.
If you would like to find out more about commissioning Dementia Connect, please get in touch.