Please bear with us while offices are closed and staff have limited access. If you have sent in letters or donations via the post, it will take a little longer for us to get back to you than normal.
Thank you for your support and understanding at this time.
How can we help?
We want to help you in the best way that we can.
Here are some common requests and solutions that you may find useful.
How can I give feedback?
Alzheimer's Society welcomes feedback to help us develop and improve our services.
If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.
Alternatively, you can call customer care on 0330 333 0804.
More about our complaints policy >
How do I pay in money?
If you would like to pay in money online, you can do that securely as a single or monthly donation.
To make a donation by phone, call customer care on 0330 333 0804.
Please send your cheque or postal order, along with a covering letter or this donation form, to:
Cheques or postal orders should be made payable to 'Alzheimer's Society'.
Unfortunately, we cannot accept cash due to security reasons.
More about donations by post >
I have a question about fundraising events
You can find more information about events on our running, trekking, cycling, swimming, virtual events and skydiving pages.
If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.
For any more information, you can contact our events team on 0330 333 0804 or email [email protected].
More about our events >
I want to change my contact details
I have a question about my direct debit
Couldn't find what you were looking for?
Here are a few different ways you can get in touch with us.
- Call our customer care team on 0330 333 0804.
- 8am to 10pm every day (except Christmas Day).
- Call our Dementia Connect support line on 0333 150 3456.
- For Welsh/Cymraeg speakers, call 03300 947 400.
- Phone support is available most days, with a restricted service over the Christmas period.
- Online support is available every day through Dementia Connect.
By website form
Send your questions about fundraising, donations and more via our general enquiries form. We will direct your query to the right team.
Our main postal address for cheques, postal orders and letters is Alzheimer's Society, Scott Lodge, Scott Road, Plymouth, PL2 3DU.