How can we help you?
Please use the search below to find answers on the most frequently asked questions, from dementia support to donations and fundraising.
General Information
About Us
What is Alzheimer’s Society and what do you do?
We are the UK's leading dementia charity, we tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future.
For more information about us visit
https://www.alzheimers.org.uk/about-us
Our Support
How can I contact Alzheimer’s Society for dementia support?
Alzheimer's Society offers a range of dementia support services. From a listening ear on the phone to a visit in person as well as opportunities to connect with others.
You can call our Dementia Support Line on 0333 150 3456
or visit
https://www.alzheimers.org.uk/get-support
Supporting Us
How can I support Alzheimer’s Society?
There are many ways in which you can get involved and support us.
You can:
Make a donation
https://www.alzheimers.org.uk/get-involved/donate
Take part in an event and fundraise for us
https://www.alzheimers.org.uk/get-involved/events-and-fundraising
Become a campaigner
https://www.alzheimers.org.uk/get-involved/our-campaigns
Volunteer your time
https://www.alzheimers.org.uk/get-involved/volunteering
Become a dementia friend
https://www.alzheimers.org.uk/get-involved/dementia-friends
Leave some feedback for our hardworking teams to make their day
https://www.alzheimers.org.uk/contact-us/feedback-form
We are grateful for all the support we receive, thank you so much for your interest.
Getting support
Getting Help
I am worried about someone showing signs of dementia. Where can I get help or advice?
Please visit:
https://www.alzheimers.org.uk/get-support
Our 'get support' website pages include dementia information, advice and factsheets to support you.
You can also call our Dementia Support Line on 0333 150 3456 to get personalised information, support and advice.
Can I speak to a dementia advisor about my concerns?
Our Dementia Advisors are available on 0333 150 3456 to listen to your concerns. For full details and opening hours please visit
https://www.alzheimers.org.uk/get-support/dementia-support-line
Local Support
How can I access local support services or groups?
You can find support near you by visiting our Dementia Directory at
https://www.alzheimers.org.uk/find-support-near-you
Donations and Fundraising
Donations
How can I donate to Alzheimer’s Society?
You can donate in a number of ways.
Please visit
https://www.alzheimers.org.uk/donate
to find out more.
Thank you for thinking of donating to us.
Can I donate in memory of someone?
It’s so kind of you to think of Alzheimer’s Society at this difficult time.
There are many ways that you can donate.
You can donate in memory of someone, organise a funeral collection, or set up a Tribute Fund.
For full details please visit:
https://www.alzheimers.org.uk/get-involved/make-donation/ways-to-give-in-memory
How can I update my regular payment to Alzheimer’s Society?
Please give us a call on 0330 333 0804 and we’ll help you update your payments.
Fundraising Support
How can I contact Alzheimer’s Society for support with my fundraising?
If you need help in your fundraising, please give us a call on 0330 333 0804, or fill in our Contact us form.
https://www.alzheimers.org.uk/form/contact-us-general-enquiries
We'd love to hear from you.
Volunteering
Volunteering Support
How can I volunteer with Alzheimer’s Society?
To find out how you can volunteer and cheer for Alzheimer’s Society, along with what opportunities are available, please visit
https://www.alzheimers.org.uk/get-involved/volunteering
Fundraising Events
General Events
How can I get involved in your fundraising events?
To find out more about our fundraising events and how you can get involved, please visit
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event
Thank you for choosing to fundraise for us, it’s massively appreciated.
How do I pay in sponsorship from a fundraising event?
To pay in sponsorship from a fundraising event please visit:
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/fundraising-support/Pay-in-your-fundraising-money
Can you help me with issues on my JustGiving page?
We are sorry to hear that you’re having problems with your fundraising page. Unfortunately, we are not able to help with any JustGiving related issues, as they are a separate organisation.
https://help.justgiving.com/hc/en-us
Please visit their support page where they have lots of helpful information or you can submit a request through their website.
https://help.justgiving.com/hc/en-us/requests/new?ticket_form_id=5342
I’ve volunteered at an event before do I need to sign up to volunteer again?
Even if you have volunteered before, or already volunteer for Alzheimer's Society, you still need to sign-up online for each event. This is essential for us, as we need to make sure we have the most up to date details, such as your emergency contact details, and the correct email address to communicate with you.
I can’t volunteer for an event anymore, how do I let you know?
We understand that sometimes things crop up which mean you can no longer volunteer at the event. If this is the case, just contact us using our online form with your full name, postcode, and the name of the event you were due to volunteer at.
https://www.alzheimers.org.uk/form/contact-us-general-enquiries
I'm taking part in a running event to raise money for Alzheimer’s Society, when will I receive training support?
We’ll send out a link to our Training Zone in your welcome emails. Here you will find our training guide and plans for every ability plus loads of other advice covering areas including nutrition, injuries and tapering. We’ll also give you contact details for our expert running coaches, so you get in touch directly with any questions.
I'm fundraising as a group, can we share the target between us?
No, we have set fundraising targets, which are set per person, as we incur costs for all events, and need to both cover these whilst also raising as much money as possible for people affected by dementia
How can I get involved in your fundraising events?
To find out more about our fundraising events and how you can get involved, please visit
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event
How do I pay in sponsorship from a fundraising event?
For details on how to pay in sponsorship from a fundraising event please visit:
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/fundraising-support/Pay-in-your-fundraising-money
Can you help me with issues on my JustGiving page?
We are sorry to hear that you’re having problems with your fundraising page.
Unfortunately, we are not able to help with any JustGiving related issues, as they are a separate organisation.
Please visit their support page where they have lots of helpful information or you can submit a request through their website.
https://help.justgiving.com/hc/en-us
https://help.justgiving.com/hc/en-us/requests/new?ticket_form_id=5342
I’ve volunteered at an event before do I need to sign up to volunteer again?
Even if you have volunteered before, or already volunteer for Alzheimer's Society, you still need to sign-up online for each event. This is essential for us, as we need to make sure we have the most up to date details, such as your emergency contact details, and the correct email address to communicate with you.
I can’t volunteer for an event anymore, how do I let you know?
We understand that sometimes things crop up which mean you can no longer volunteer at the event.
If this is the case, just contact us using our online form with your full name, postcode, and the name of the event you were due to volunteer at.
https://www.alzheimers.org.uk/form/contact-us-general-enquiries
I'm taking part in a running event to raise money for Alzheimer’s Society, when will I receive training support?
We’ll send out a link to our Training Zone in your welcome emails. Here you will find our training guide and plans for every ability, plus loads of other advice covering areas including nutrition, injuries and tapering. We’ll also give you contact details for our expert running coaches, so you can get in touch directly with any questions.
Memory Walk
Can I bring my dog on a Memory Walk?
This year all our Memory Walks allow dogs with the exception of our Liverpool event which does not.
https://www.alzheimers.org.uk/memory-walk/find-a-walk
Assistance dogs are welcome at all of our events.
Dogs must be kept on leads at all times at events where they are permitted.
What is a Memory Walk?
Memory Walks are a series of family-friendly sponsored walks which take place in various locations in September and October each year. You can walk either for, or in memory of, a loved one and help to raise vital funds for Alzheimer's Society. These events are a fantastic way to make a real difference for people affected by dementia.
Our Memory Walk events operate in England, Wales and Northern Ireland, and are organised by our in-house team.
If you cannot attend a walk that we host, you can also choose to take on your own Memory Walk closer to home.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/memory-walk/take-on-own-memory-walk
Where can I participate in a Memory Walk?
You can view our full list of events, and filter by location.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
If you take on your own Memory Walk, it's up to you where you walk! You could lap your local park, or walk nearby pavements or pebbles on your own, with your household or with your four-legged friends.
If you live in Scotland, Alzheimer's Scotland are the leading dementia charity for the region. They also run walking events – find out more on their website.
https://www.alzscot.org/our-work/events
What is Take on your own Memory Walk and where can I do it?
Take on your own is suited to you if you wish to do a Memory Walk but either can't make one of our organised walks, there isn’t one in your area, or you want to do a Memory Walk in an area that’s special to you and your loved ones.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/memory-walk/take-on-own-memory-walk
It's easy to take part! Sign up for a free fundraising pack, invite people to join you (or walk solo), set up your fundraising page and get walking!
We are asking people to take on your own Memory Walk on World Alzheimer’s Day, 21 September, or any other day that month that suits you! Outside of this time, you can organise your own walk with the support of our event team.
We recommend keeping your Memory Walk small, with just friends, family or colleagues so that it is nice and easy to organise. If you want to be part of a larger event, we recommend attending one of our existing walks.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
How much does it cost to take part in a Memory Walk?
We want to make our Memory Walks as accessible as possible, so it’s free to sign up! However, Memory Walk is a fundraising event and we want to try and raise as much money as possible to help those affected by dementia. That’s why, when you sign up, you will receive a fundraising pack and a target that we encourage you to work towards.
What time do I need to arrive at the Memory Walk?
We recommend that anyone participating in Memory Walk arrives at the event site from 1 hour before the walk start time. This is so that you can soak up the atmosphere before the walk begins and allows time to take part in the pre-walk activities such as: writing a tag that you can place on our Memory Tree, taking photos, taking part in the Zumba warm up, or grabbing a refreshment. This time is also important to allow for things like traffic and public transport.
More detailed information about timings, getting to your event site and things to consider can be found on each event location page.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
How long are your Memory Walks?
To help make Memory Walk as accessible as we can, we offer two different distances at all of our events. The lengths vary depending on the location, with shorter routes between 1.5-3.5km long, and our longer routes between 5-9km long.
Find your walk here:
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
and check the event page for more details about the route, including information about route accessibility.
Will I get a map of the route for the Memory Walk?
All Memory Walk routes are clearly signposted and marshalled by our amazing volunteers, so a route map isn’t required to take part. For a sneak preview of the route or to find out more about accessibility details, check out your Memory Walk’s web page via this page:
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
Please note, all routes are subject to change in the event of bad weather or other unforeseen circumstances.
Will water be provided at the Memory Walk?
Water refill stations will be available at every event, for you to fill up your own water bottle. Soft drinks and other refreshments will also be available from our caterers at each event. By bringing your own water bottle, you will be helping to reduce the carbon footprint of our event and limit our plastic waste.
Is there any photography and how can I ensure I am not photographed at the Memory Walk event?
We have a professional photographer at each event to capture special moments throughout the day. We appreciate that not everyone might like to have their photograph taken, which is why we have free red wristbands available at our Information gazebo for you to use if this is the case. Wearing a red wristband means that our photographer will know that you do not wish to be photographed and will avoid doing this as much as is possible. Please ensure that your red wristband is visible at all times so that the photographer is aware of your wishes.
Where can I find photos of the Memory Walk I attended?
You can find photos from all past events on Flickr.
https://www.flickr.com/photos/alzheimerssociety/albums/
You can also find photos that walkers have added on social media - search #MemoryWalk on X, Facebook and Instagram.
Where can I find accessibility information for my Memory Walk? "
Our event sites get very busy and can be loud, especially during the Zumba warm up just before the walk starts. Once the walk is underway the event site is quieter. After the first set of walkers have headed off, the crowd thins out and the route is also quieter. We have volunteers as marshals, across the route who can assist you during the walk.
If you, or somebody in your party, has concerns and would like to discuss attending an event in advance please contact our team using our online form.
https://www.alzheimers.org.uk/form/contact-us-fundraising-events
Each walk page has event specific information on accessibility, advising on location, environment, and disabled parking bays, where possible. We will specify if the event site is on grass, and whether the route is on hard standing paths.
All events have accessible toilet units on the event site, and first aid provision with an emergency vehicle and responders on site.
Assistance dogs are welcome at all our events.
We know that our events can get busy. In the unfortunate circumstance that you're separated from a child or vulnerable adult that you are attending the event with, we have blue security wristbands available from our Information gazebo where you can write your name and contact number as a safety measure when you arrive at the event.
There is a PA system with a microphone on each event site, used for announcements and to play music. We don’t have an induction loop on our event sites, but printed information sheets covering key event day information can be found at the Information tent on the day. All essential event information, including timings and directions, will also be sent in advance to all participants and volunteers.
If a walker is unable to take part in an event without the additional assistance and support of a carer on the route, the carer is not required to complete the registration form. In these circumstances, the carer may simply turn up on the day alongside the registered walker.
Please note, we cannot provide a carer or accompanier on behalf of anyone participating in the walk.
How are the Memory Walks dementia-friendly?
Whilst we try to make our events as accessible as we can, please note, due to the nature of this event it will be a loud environment, and there will be a high volume of people present.
However, here are some measures that we have in place to try and make our events more dementia-friendly:
- Our signage is printed using dementia-friendly text, fonts, and imagery.
- Our Memory Walk staff members are Dementia Friends.
https://www.dementiafriends.org.uk/WEBArticle?page=become-dementia-friend
- Blue security wristbands are available from our Information gazebo for recording your name and contact number, in case you are separated from any vulnerable adults or children in your party.
How can I help myself and others stay safe at a Memory Walk event?
We need everyone's help to make our event as safe as possible, so please do take note of how you can help us! We know that our events can get busy. Blue security wristbands are available from our Information gazebo for recording your name and contact number, in case you are separated from any vulnerable adults or children in your party. Do not attend the event if you are unwell, or anyone you live with is unwell and likely to be contagious. Please follow instructions from Memory Walk staff and volunteers throughout the event. Give way to the general public within and around the event. Be kind to yourself and others.
How do I sign up for a Memory Walk Event?
Visit our Find a walk page and select the location you'd like to register for.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
At the top of the page there will be a banner that says 'Sign up to walk' and a button you can click. This will take you to a registration form that you will need to fill out with your details.
Once you have completed this, we will then be in touch to provide you with everything you need to get started on your fundraising and all the essential details you’ll need before the big day!
Who needs to register for a Memory Walk event?
It is essential that all those wanting to take part in an event organised by us, register on our website individually. Multiple registrations under one name will not be recognised. Registration closes on the date stated on the event page. An exception is that if a walker is unable to take part in an event without the additional assistance and support of a carer on the route, the carer is not required to complete the registration form. In these circumstances, the carer may simply turn up on the day alongside the registered walker. Please note, we cannot provide a carer or accompanier on behalf of anyone participating in the walk. Under 16s can take part in our events if they are accompanied by an adult over 18, and do not need to register. If you would like to bring an under 16 with you then please state this on your registration form when asked. If you are taking on your own Memory Walk, only the organiser needs to register with us.
After I’ve registered for Memory Walk, when will I receive my fundraising pack?
We aim to start sending out both digital and postal Memory Walk fundraising packs from early summer onwards. We will update this webpage with more details nearer the time.
Registrations have closed, can I still sign up for a Memory Walk?
It is very important to try and sign up to a Memory Walk as early as possible so that we know how many people to expect on the day and can plan the event to be a safe and enjoyable day. However, if registrations have closed online, you can still sign up at the event on the day. Please visit the Information tent to do this or speak to one of our lovely staff or volunteers (in hi-vis vests) who can help you do this. Please note, if you are signing up on the day, as this is a sponsored walking event, we do ask for a £10 contribution. This is to help cover the cost of the Memory Walk t-shirt that you will receive on the day and help towards the event costs. If you would still like to fundraise post-event, then you are most welcome to.
What should I do if I can no longer attend the Memory Walk, or organise my own Walk?
We understand that sometimes things crop up which mean you can no longer volunteer at the event. If this is the case, just contact us using our online form with your full name, postcode, and the name of the event you were due to volunteer at.
https://www.alzheimers.org.uk/form/contact-us-general-enquiries
Can I register for Memory Walk if I’m under 18?
If you are aged between 16-17 on the day of the event, please seek permission of your legal parent or guardian before registering. You can then sign up online using the standard registration form. Children under 16 can take part if they are accompanied by a parent or guardian at all times at the event. The parent or guardian must sign up as normal using the registration form.
How do I create or join a team for Memory Walk?
To create a team select the walk you’d like to do, fill out the registration form, and then follow the steps on how to create a team. You’ll be asked to choose a team name and invite your teammates to register for the event by entering their emails into the box provided.
To join a team that has already been created all you'll need to do is sign up for the same walk as your teammates, and on the registration form select to join a team and enter your team name or search for the Team Captain (the person who created the team).
Please note, the team that you create or join upon registration is your walking team. In order to add team members to your JustGiving fundraising page, you will need to do this manually when you create your page, as this is a separate process. For further information on how to do this, please view JustGiving’s guidance here, or contact them for further help.
https://help.justgiving.com/hc/en-us/articles/360002598077-How-to-create-a-team-page
Can I see who has joined my Memory Walk team?
To see who is on your team the team leader will need to contact us and speak to our team.
https://www.alzheimers.org.uk/form/contact-us-memory-walk
Is there a fundraising target for Memory Walk?
All of our Memory Walks have a fundraising target of £160. We encourage you to try and reach this but you can still participate if you don't hit the full fundraising amount.
Where do I send my Memory Walk sponsorship and donations?
To pay in your sponsorship and donations please visit:
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/fundraising-support/Pay-in-your-fundraising-money
For security reasons, we ask that you please don't send cash. Please note, we are also unable to accept donations brought to us on event day.
Instead, you can pay cash donations into your account then donate in one of the following ways:
Donate online.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/memory-walk/donate
Send a cheque, made payable to Alzheimer's Society, sponsorship forms and donation return form in your freepost envelope which you received in your pack after registering. Let us know if you haven't got a freepost envelope.
Make a secure card payment over the phone by calling us on 0300 330 5452.
Add the donation to your JustGiving page and the money will come straight to us.
Please ensure that you send us your sponsorship by 2 months after your event, so that it can be included in our grand total.
How do I volunteer at a Memory Walk event?
Thank you for thinking of volunteering with us. Our amazing volunteers are essential to making sure we can run our Memory Walks and we'd love to have you on board!
Please note, volunteer registrations are not open yet. However, we are looking to open these in the next few weeks, so please do keep an eye on our website. Once they are open, you can follow the steps below to register.
To register, visit our Find a walk page to see your nearest event. Select the event you want to volunteer at and scroll down the page to find the volunteer button.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/memory-walk
We will then be in touch via email closer to the event day with all the information you will need.
What would volunteering look like at a Memory Walk event?
At the event roles are split into those based on the event site or on the route. On the event site, roles include selling merchandise, manning the Information and Memory Tag gazebos, and handing out medals to all our amazing walkers. Our route volunteers support as marshals, making sure the walkers are safe on route and heading in the right direction, as well as keeping them motivated with big cheers! This is just a snapshot of the types of tasks that volunteers are allocated by the event manager on event day. The event manager will always try to match you with the preferred role you indicated on your sign-up form, however we appreciate your flexibility where possible.
If I volunteer at a Memory Walk how much time do I have to commit?
Most of our volunteers will be needed between 08:30 and 14:30 at Memory Walk, but this may change depending on the timings of each event, especially if an event is due to start earlier or later than usual. Keep an eye on your inbox for an email with full timings from our team before the event.
If I volunteer at a Memory Walk what support will I receive?
You will receive updates from the Memory Walk team in the lead up to the event which will provide you with everything you need to know before event day, so keep an eye on your inbox and double-check your junk-mail folder. These updates include information about what time to arrive, where to go, and what to expect at the event. We may also contact you by phone or text message in case we need to update you with vital information. When you arrive at the walk, your event manager will sign you in, allocate you a role and give you all the equipment you need. You'll then receive a briefing with your fellow volunteers which will cover what to expect, safety information and everything else you need to know about your volunteer role.
I’m volunteering at Memory Walk, what should I bring?
All the specific volunteering equipment you need, including a radio and hi-vis vest, will be provided to you on the day. So, please just bring your enthusiasm and the below provisions to ensure you have a comfortable and fun experience. Please check the weather forecast and wear suitable clothes and footwear. Some volunteers find that a foldable camping chair can be useful, especially if you are out on the route or need a rest from standing. At most events we will give you a food and drink voucher which can be redeemed with the on-site caterers, but we would also recommend that you bring some snacks to keep you going. To help us be more green, please do bring your own water bottle. We will have water stations on the event site where you can refill your bottle. Information about what to bring will also be sent out to you via email shortly before event day.
What’s the best bit about volunteering at Memory Walk?
We have raised millions of pounds over the years at our walks. Without the support of our generous volunteers, the Memory Walks would not be able to take place, and we would not be able to raise vital funds for people affected by dementia. At the event you have the chance to meet new and like-minded people whilst having a great day out. You can be part of an amazing atmosphere of people coming together and walking for a future where dementia no longer devastates lives. Volunteering at events also provides you with new skills and experiences to take into your personal and professional life. If you are volunteering as part of a scheme, we can also certify these hours towards your award.
I have access needs and want to volunteer for Memory Walk event
We try to make our volunteering experiences as accessible as possible. However, please bear in mind that as Memory Walk is an outdoor event, there may be factors such as the terrain and the weather which could affect the accessibility of each event. It is useful to let us know in advance if you have any access needs so that we can try to assess the suitability of the event site and the volunteer roles available, and so that the event manager can try to ensure that you are as comfortable in your role as possible on the day. You can let us know on your volunteer registration form about any access needs, in the section about medical conditions/disabilities, or you can speak to your event manager on the day, if you wish to.
Can I volunteer for Memory Walk with a friend or as a team?
If you are part of a team, or want to volunteer with a friend, we would love for you to bring them along – the more the merrier! All you need to do is sign up individually, via the online form, and make sure to mention who you’re volunteering with in the volunteer with a friend box. On the day, your event manager will always try to keep you together in groups of at least two so you can enjoy volunteering together.
Can I take part in volunteering for Memory Walk with my youth group?
Youth Groups are welcome to volunteer, as long as they have a leader over the age of 18 to supervise them at the event.
The leader must first sign up using the online form, and write the name of the Youth Group, and the approximate number of youth volunteers in the 'volunteer with a friend' box (e.g. Durham Scouts x10). This helps the event manager know how many additional volunteers to expect at the event.
After this, please forward your confirmation of registration using our online contact form, to highlight that you've signed up a Youth Group.
https://www.alzheimers.org.uk/form/contact-us-memory-walk
If there are any changes to the number of volunteers you’re bringing, then please do email again to confirm.
Can I volunteer on Memory Walk if I’m under 18?
If you are aged between 16-17 on the day of the event, please seek permission of your legal parent or guardian before registering to volunteer. You can then sign up online to volunteer, using the standard volunteer registration form.
https://www.alzheimers.org.uk/form/contact-us-memory-walk
Children under 16 can volunteer if they are accompanied by a parent or guardian at all times at the event. The parent or guardian must sign up as normal using the online volunteer registration form, noting in the volunteer with a friend box that a child will be present and add their age.
Trek26
How much is it to register for Trek26?
The registration fee for the 13 mile is £20 per person, and the registration for the 26 mile trek is £25 per person.
What’s the fundraising target for Trek26?
The target for the 13 mile is £200 per person, and the target for the 26 mile trek is £300 per person.
Can I get a free trekking top for Trek26?
If you smash your fundraising target one month before your event day we’ll send you out a free trekking top. You don't need to get in touch to claim it - as long as you have hit your target on your JustGiving page or paid in cash donations, we'll send out your top automatically.
If you hit your target after the one month deadline you can still claim your free trekking top on the day (visit our merchandise stand)
If you are fundraising in a team, please let us know by creating a team when you sign up so we can make sure you all receive your tops.
You can also take a look and purchase other Trek merchandise on our shop here if you wanted to look the trekking part:
https://shop.alzheimers.org.uk/collections/trek
Can I fundraise in a team for Trek26?
Absolutely! You can create your team when you register by clicking 'create' on the online registration form. To join an existing team click on the find button and type either the team name or the name of the team captain. Every member of the team must register fore the trek via the website (solely joining a team on JustGiving is not a valid entry for Trek26). Your fundraising target is still £200 per person for the 13 mile route or £300 per person for the 26 mile route, but you're welcome to combine your targets into one team total. When you register as a Team Captain, your team members will receive 15% off their registration fee when they sign up. Details of the discount will be supplied to the Team Captain upon registration.
Is there an age limit to Trek26?
The minimum age limit for the Trek26 series is 14. All participants must be at least 14 on event day. If you're under 18 you'll need an adult to take part with you, who also needs to sign up online and fundraise.
What food is available for Trek26?
We provide food, hot drinks, and water re-fill stations for every participant on a Trek26 event. We plan these rest stops every 6-7 miles to ensure our trekkers are fully supported, with lunch at the halfway rest stop for each distance. - The start line - A breakfast snack, hot drinks, and water re-fill stations. - Rest stops - A selection of snack bars, chocolate, fruit, crisps, hot drinks, and water re-fill station. - Lunch - A selection of sandwiches, snack bars, chocolate, fruit, crisps, hot drinks, and water re-fill station.
Are there toilet facilities available on Trek26?
Yes, there will be toilet facilities at the event hub where you start and finish your trek, as well as at each rest stop along the route.
What if the weather is bad for Trek26?
The Great British weather can be unpredictable so it is important that you check the kit list and come prepared for all types of weather. In cases of extreme weather such as thunderstorms, very high temperatures and extreme rainfall we will check the route and may have to stop the event if the route is deemed unsafe and cannot be rerouted.
My friend hasn’t signed up to Trek26, can they walk with me?
No, we’re afraid not. Everyone taking part needs to be fully registered for this event as well as fundraising for Alzheimer’s Society, to stop dementia devastating lives.
Can I run the Trek26 route?
No, Trek26 is a fully supported walking event, with all timings planned based on walking speed. Running is not permitted to ensure the safety and enjoyment of all participants.
Can I bring my dog on the Trek26 event?
No, Unfortunately dogs aren’t permitted to take part in the trek due to safety issues and due to us trekking on privately owned land. They are welcome to be on the event hub with friends and family but must be kept on a lead and the person looking after them is responsible for cleaning up any mess.
Running
Can I volunteer to cheer at an event?
Absolutely! We'd love to have you cheering alongside us to support the runners.
Each individual needs to be a registered volunteer. Anyone under 18 needs to be accompanied by an adult who is also registered to volunteer, and you can volunteer using this link
https://alzheimersevents.org.uk/ps/event/cheerteam
How can I defer or transfer my race entry?
If you have registered direclty through us, we are unable to offer deferals or transfers as made clear in our terms and conditions, which are:- You agree to pay a non-refundable registration fee and You understand that should you, for whatever reason, not take part in the event, your place cannot be deferred to a later date or transferred to another event. We are unable to assist because we have already committed to the place with the third party event organiser and the charity would be at a loss otherwise. If you have your own place which you have organisised directly with the event organiser, then you wil need to contact them directly to discuss.
How do I change my start time?
You will need to contact the event organiser directly to discuss this. Go to your event on our Running page where you will find a link to their website for FAQs and contact details.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/running
I've signed up for an event, which I can no longer attend, can I get a refund on my registration fee?
The only circumstance in which we would refund a registration fee would be if the event was cancelled or postponed. As per the terms and conditions of the event, the registration fee is non-refundable.
My race pack hasn't arrived, what should I do?
Your pack should arrive no later than two weeks before the event. If you haven't yet received this, please see the event organiser's FAQs to find out what to do. Go to your event on our Running page where you will find a link to their website.
What happens if I don't reach my fundraising target?
Our events team are at hand to help in whatever way we can and we have fundraising materials to support the fundraising events that you're holding. We do set our fundraising targets to ensure that our costs are covered and that as much money as possible is raised for those affected by dementia. We'd therefore ask that you try your hardest to reach it, but we'll be right with you, so do get in touch and we'll support you all the way.
What's the fundraising deadline?
The fundraising deadline for all our running events is six weeks following on from the event date.
What's my fundraising target?
The fundrasing target is different across each event. To check the specific fundraising target for your event, please find your event on our event page here
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event
What's the race route?
Please take a look at the event organiser's website for up to date information about the route. Go to your event on our Running page where you will find a link to their website
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/running
What's the start time of the event
Full details and individual start times will be confirmed nearer to the event. You'll find these on the event organiser's FAQ page. Go to your event on our Running page where you will find a link to their website
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/running
When will I receive my top?
For most running events, your top will be sent to you a month before your event date along with a race day information pack. The only exceptions to this are any international events where you should receive your top and fundraising pack within two weeks of registering.
Where can I find information about the event day?
All participants will be emailed an official event guide no later than two weeks before the event from the event organisers.
Your event guide will include all the information you need to know before, during and after your event. If you'd like to know specific details about the event in the meantime, please see the event organiser's FAQs.
Go to your event on our Running page where you will find a link to their website.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/running
Will you be at the event and where can I find you?
There is an Alzheimer's Society presence for all events across England and Wales, ranging from cheerpoints to marquees in the charity village. We will update you via email on where we'll be so you can look out for us and say hello. Note: For fundraising events in Scotland we have a relationship with Alzheimer's Scotland who will cheer you on on our behalf (whilst we do the same for their runners at London Marathon).
Do you have a waiting list for this event?
We will operate a waiting list if an event sells out and you can join this by completing the 'I am interested in running' form on the event webpage.
We will then get in touch with a sign up link if any spaces opens up.
Once the event registration deadline is passed, the waiting list will close, but you will be able to register your interest for the following year's event.
https://www.alzheimers.org.uk/form/interested-in-running
Go to the event on our Running page for more information on your options.
London Marathon
I haven't received my hoodie, how can I get this?
If you've been able to reach your fundraising target set by 31 March you'll be eligible to receive your free Alzheimer's Society hoodie.
You'll be able to collect this at the Expo. For more information go to
https://londonmarathon-alzsoc.blackbaud-sites.com/faqs
Skydive
Can I do a skydive on any date ?
You can choose to Skydive on any date of the year if you can't make the Skydive Days set. You can register on our website here
https://www.alzheimers.org.uk/get-involved/events-fundraising/join-event/skydive/tandem-skydive
Can I transfer my Skydive date?
You are able to transfer to a different Skydive day or a general date if there is availability at the chosen airfield. You will need to contact Skyline directly to arrange this as they handle the bookings info@skylineevents.co.uk. If you are re-scheduling this within 2 weeks of your jump day, there will be an additional fee which you can discuss with Skyline directly.
How can I cancel my Skydive day?
You will need to contact Skyline directly to arrange this. You can contact them info@skylineevents.co.uk You will lose your registration fee as this is non-refundable
What's the fundraising target for Skydive Day?
The target for skydive day is £430, with a deadline for sponsorship one month before the event.
It's extremely important that you raise your target by the deadline set.
We do offer other skydive options with varying targets, which you can look at here.
https://www.alzheimers.org.uk/get-involved/events-fundraising/join-event/skydive
If you do not meet your target by the deadline, then we be unable to cover the cost of your jump and you will need to pay the cost of the jump on the day.
When does Skydive day happen?
There are three Skydive Days that Alzheimer's Society supporters can take part in, which are in May, August and September.
You can find specific dates on the event pages here.
https://www.alzheimers.org.uk/get-involved/events-fundraising/join-event/skydive
When's the deadline for signing up for a Skydive Day?
This tends to be 6 weeks prior to the event, but you can find specific dates on the event pages here.
https://www.alzheimers.org.uk/get-involved/events-fundraising/join-event/skydive
When's the deadline for sponsorship for a Skydive Day?
This tends to be one month before the event, but you can find specific dates on the event pages here.
https://www.alzheimers.org.uk/get-involved/events-fundraising/join-event/skydive
Ultra Challenges
I'm taking on an Ultra Challenge and want to know about my fundraising target.
Each event has different distances and funding options.
Please check out your event page which has detailed fact sheets and information specific for your event.
https://www.alzheimers.org.uk/get-involved/events-and-fundraising/join-event/ultra-challenge-series
Research
Research Information
Does Alzheimer’s Society fund research into dementia?
Yes, Alzheimer's Society invests in dementia research. Our research programme focuses on improving care for people with dementia today and finding a cure for tomorrow.
For more information, please visit
https://www.alzheimers.org.uk/research/our-research
We also co-create, search for, and accelerate the best new and innovative solutions to provide help and hope for people living with dementia. For more information, please visit
https://www.alzheimers.org.uk/research/our-research/dementia-innovation
How can I support or get involved in research?
You can find out more about getting involved in dementia research as well as registering your interest here.
https://www.alzheimers.org.uk/research/our-research/take-part-dementia-research
I have an innovative idea to help people living with dementia – how do I get my idea to Alzheimer’s Society?
We have an ‘Accelerator Programme’, designed to support in accelerating dementia products and service innovations. There is an application process for innovators to apply for in order to receive specialist support and expertise along with funding of up to £100k.
To find out more about this and how to apply please visit
https://www.alzheimers.org.uk/research/our-research/dementia-innovation/accelerator-programme
I want to find out more about dementia research
To find out more on dementia research and learn more about the biggest advancements to date in the development of dementia drugs and treatments as well as news relating to improving dementia diagnosis.
Please visit:
https://www.alzheimers.org.uk/research/our-research/dementia-research-news
I want to find out more about research grants
To find out more about our Research Grants and how to apply.
Please visit:
https://www.alzheimers.org.uk/research/researchers/our-funding-schemes
I'd like an update on my research grant application
If you currently have a grant application with us you can manage your grant here:
https://www.alzheimers.org.uk/research/researchers/manage-your-grant
If you’re a researcher funded by Alzheimer’s Society, we have information here about our policies and other matters relating to management of your grant.
I am interested in the Longitude Prize
For more information on our Longitude Prize on dementia and our involvement. Please visit:
https://www.alzheimers.org.uk/research/our-research/dementia-innovation/longitude-prize
Work and Careers
Job Applications
How can I apply for a job at Alzheimer’s Society?
Thank you for your interest in applying for a job at Alzheimer’s Society.
You can view the latest job opportunities as well as register to receive future opportunities under the Working for Us section of our website under view our current vacancies.
https://www.alzheimers.org.uk/about-us/working-us
I am having trouble uploading my CV
If you are having trouble uploading your CV for a role at Alzheimer's Society, or need further support on a application. Please email: careers@alzheimers.org.uk
Do Alzheimer’s Society accept CVs as part of job applications?
We do not accept CVs alone as part of the job application process. We ask that you write how you meet the Person Specification of the job in support of your application.
Privacy and Data Protection
Personal Information
How do you use my personal information if I make a donation or contact you?
Alzheimer’s Society has policies regarding personal information. To find out more about how we use your personal information please visit the legal information section of our website.
https://www.alzheimers.org.uk/legal-information
How can I change or update my personal details or communication preferences?
If you would like to change your personal details or communication preferences, please get in touch on 0330 333 0804 and our Supporter Care Team would be more than happy to assist, or fill in your details using our Contact us form.
https://www.alzheimers.org.uk/form/contact-us-general-enquiries
Can't find the answer you're looking for?
Please get in touch using our contact us form. Our friendly, helpful team is on hand to help.