Hospital care for a person with dementia – other resources

Care Quality Commission

03000 616161
[email protected]
www.cqc.org.uk (includes contact form)

The Care Quality Commission is the independent regulator of health and social care in England and Wales. It checks whether hospitals, GPs, care homes and dentists are meeting national standards.

Court of Protection

0300 456 4600
[email protected]
www.gov.uk/courts-tribunals/court-of-protection

The Court of Protection helps people who have difficulty making their own decisions by making the decisions for them or appointing someone else to do so.

Cruse Bereavement Care

0808 808 1677 (9.30am–5pm Monday and Friday, 9.30am–8pm Tuesday–Thursday, 10am–2pm Saturday and Sunday)
[email protected]
www.cruse.org.uk

Cruse Bereavement Care offers support, advice and information to children, young people and adults when someone dies.

Northern Ireland Ombudsman

0800 34 34 24
[email protected]
www.nipso.org.uk

The Northern Ireland Ombudsman is responsible for considering complaints against government bodies and public administration in Northern Ireland.

Parliamentary and Health Service Ombudsman

0345 015 4033 (8.30am–5pm Monday–Thursday, 8.30am–12pm Friday)
www.ombudsman.org.uk

The Parliamentary and Health Service Ombudsman is responsible for considering complaints by the public about government departments, public authorities and the NHS.

Patient Advice and Liaison Service (PALS)

www.nhs.uk/common-health-questions/nhsservices-and-treatments/what-is-pals-patientadvice-and-liaison-service

For residents of England and Wales, each hospital has a PALS (Patient Advice and Liaison Service) who can help with complaints and provide advice and information on health-related matters. The NHS website offers a search by location to find your local PALS office.

Patient and Client Council Northern Ireland

0800 917 0222
[email protected]
www.patientclientcouncil.hscni.net/home

The Patient and Client Council is an independent voice on health and social care issues. It can help people in Northern Ireland with complaints, and provide advice and information on health-related matters.

Professional Standards Authority

020 7389 8030
[email protected]
www.professionalstandards.org.uk

The Professional Standards Authority for Health and Social Care is a group that oversees the
statutory bodies that regulate health and social care professionals in England and Wales.

Regulation and Quality Improvement Authority

028 9536 1111
[email protected]
www.rqia.org.uk

The Regulation and Quality Improvement Authority is an independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland.

Review details

Last reviewed: September 2020
Next review due: September 2023

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia.

Reviewed by: Allison Cape, Head of Urgent Care at Staffordshire Care Group; Cheryl James, Discharge and Patient Flow Manager at NHS South East London Clinical Commissioning Group; Dr Liz Sampson, Professor at Marie Curie Palliative Care Research Department and Consultant in Liaison Psychiatry (Older People), North Middlesex University Hospital

This factsheet has also been reviewed by people affected by dementia.

To give feedback on this factsheet, or for a list of sources, please contact [email protected]