Case studies

London Borough of Hillingdon

We were commissioned by Hillingdon Council and NHS Hillingdon to deliver a dementia training package, to both the voluntary and statutory sectors. This was done with the aim of promoting a consistent approach to dementia care across the borough.

Linda Matthews, Services Manager for North West London commented: 

'The courses lifted our knowledge of dementia, improved practice within the borough and improved reach in a very cost-effective way. The training also helped the participating organisations to meet Skills for Care Common Induction Standards and CQC requirements by enabling staff to demonstrate the provision of high quality care and support'

Tina Smith, Manager of Age UK's Help at Home service in Hillingdon, was one of three delegates on the course from Age UK:

'I thought the course was very good, I found discussions about the latest thinking on dementia care really fascinating, as well as the practical advice on how to escalate things in your area if you feel that people living with dementia are not getting the right support.

'I have experience as a trainer in previous roles before I joined Age UK, so I was very interested to see how the course was communicated, using a mixture DVD support material, workshops with other delegates, and presenting to each other to get colleague feedback on our own training styles.

'I have already trained my immediate team at Help at Home using what I learnt on the course, and it has been particularly useful to pass on techniques and knowledge to the families we support.'

Victoria Walker, from Ability Professional Care Services, attended our Step Inside three day cascade course:

'This training course was like no other training I have currently attended. It not only gives you an insight as to how someone with dementia sees the world as their condition progresses, but also, it makes you realise how as an individual I may perceive the world should the condition affect me. This is a completely unique take on training - it's interesting to learn that our memories affect us all in different ways.

'The opportunity to take our own views and research and present to the rest of our class mates was also a fantastic way of taking people out of their comfort zone and using their imagination.'

'As a manager I have also found a fascinating interest in the condition, and find myself wanting to learn and teach more. I have found the training course very useful and engaging with regards to my staff training. Staff have asked further questions, and would like to attend further training courses to really specialise in this area. One area we have been looking into is end of life in dementia for example.'

Nicola Wannell, from BRC, attended our Step Inside cascade three day course:

'I really do think this is the best course I have ever been on. I strongly feel that everyone should do this training. I have learnt so much and at no point did I feel bored or anxious. I did at times feel emotion but I think this is a positive thing as it makes me even more determined to do everything I can in future to support someone with dementia in the correct and most beneficial way for them.'

Charlotte Sly, from Phoenix Futures, attended our general Dementia Awareness course:

'This is my third course with Su and I have thoroughly enjoyed each one. Su is extremely knowledgeable and makes each session fun. Su is a credit to Alzheimer's Society. Thank you for a great course.'

Lauren Layzelle, from Blind Veterans UK, attended our Step Inside course:

'Sue was very, very knowledgeable and knew the answers to all questions asked. She was engaging and obviously really informed and enthusiastic. Really the best training I've had in any job ever, including previous dementia training.'

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