Dementia Support Line
Dementia training for customer facing staff
Learn about our dementia courses for people in customer facing roles.
We believe that high quality dementia training for the workforce can significantly improve the lives of people with dementia and have significant benefits for organisations in the customer service sector.
Our live courses are delivered by our expert trainers either virtually or in-house and are either a half day or a full day. We include case studies and scenarios to tailor courses and make the content relatable for different audiences.
Learning about dementia
Learning about dementia support
- Learn how to effectively communicate with and support people with dementia over the phone.
- Recognise the impact of memory and language difficulties and adapt communication techniques according to the abilities and preferences of people living with dementia.
- Understand the importance of effective communication and speaking clearly, calmly and with patience.
Course length: Half day
Course outline: Supporting people with dementia over the phone
- Learn how to effectively communicate with and improve the customer experience for people with dementia.
- Recognise the impact of memory and language difficulties and adapt communication techniques according to the abilities and preferences of people living with dementia.
- Understand the importance of effective communication and speaking clearly, calmly and with patience.
- Learn about perceptual distortions that may occur in dementia and how this can be minimised by changes to the environment.
This course is CPD accredited.
Course length: Half day
Course outline: Improving the customer experience for people with dementia
- Learn about the prevalence, signs, impact and experience of dementia and understand how staff in housing services can best support people living with dementia in their roles.
- Become aware of the central role that their home and immediate community play in enabling a person to adjust to life with dementia.
- Learn about perceptual distortions that may occur in dementia and how this can be minimized by changes to the environment.
- Become aware of cultural diversity, equality and equity issues and how they may impact people living with dementia.
- Understand intersectionality in family arrangements and the local community.
This course is CPD accredited.
Course length: Full day
Course outline: Supporting people with dementia in the housing sector
- This course uses stories and examples to show why person-centred care is important.
- Explore how making judgements and unconscious bias can be unhelpful in dementia care and how understanding differences can better support people with dementia.
Course length: Half day
Course outline: Equality, diversity and inclusion in dementia care
Enquire now
If you are looking to purchase training courses, please get in touch.
Individual courses are available for England, Wales and Northern Ireland, and align to each country’s dementia framework. This course is also available as a train the trainer course option.
This course is CPD accredited.
Course length: Full day or half day
Course outline: Dementia Awareness