How can we help?
We want to help you in the best way that we can.
Here are some common requests and solutions that you may find useful.
Alzheimer's Society welcomes feedback to help us develop and improve our services.
If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.
Alternatively, you can call Supporter Care on 0330 333 0804.
More about our complaints policy >
If you would like to pay in money online, you can do that securely as a single or monthly donation.
To make a donation by phone, call Supporter Care on 0330 333 0804.
Please send your cheque or postal order, along with a covering letter or this donation form, to:
Cheques or postal orders should be made payable to 'Alzheimer's Society'.
Unfortunately, we cannot accept cash due to security reasons.
More about donations by post >
You can find more information about events on our running, trekking, cycling, swimming, virtual events and skydiving pages.
If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.
For any more information, you can contact our Supporter Care team through our general enquiries form by selecting 'Fundraise for Alzheimer's Society'.
More about our events >
If you feel as though you’d like to hear more from us, or maybe a little less, then let us know!
You can call the Supporter Care team on 0330 333 0804 (open between 8am and 10pm every day, except Christmas Day).
Alternatively, let us know what you would like to change through our general enquiries form by selecting 'Change my details'.
Couldn't find what you were looking for?
Here are a few different ways you can get in touch with us.
- Call our Supporter Care team on 0330 333 0804
- 8am to 10pm every day (except Christmas Day).
- Call our Dementia Connect support line on 0333 150 3456
- For Welsh/Cymraeg speakers, call 03300 947 400
- Phone support is available most days, with a restricted service over the Christmas period.
- Online support is available every day through Dementia Connect.
By website form
Send your questions about fundraising, donations and more through our general enquiries form. We will direct your query to the right team.
Our main postal address for cheques, postal orders and letters is Alzheimer's Society, Scott Lodge, Scott Road, Plymouth, PL2 3DU.
For non-English speakers
If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.
For callers who do not have English as their language of choice, we can arrange a simultaneous language translation service. Please call our English-speaking support line on 0333 150 3456, say the English word for the language you would like to use, end the call and wait. An interpreter will usually call you back within five minutes.
For people with speech or hearing difficulties
If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our English-speaking Dementia Connect support line on 18001 0300 222 1122.