Dementia Support Line
Keeping people safe and improving as we go
Read the full version of our Trustees' Annual Report & Financial Statements 2022/23
Keeping people safe and improving as we go
All our employees and volunteers complete safeguarding training during their probationary period and comply with our safeguarding policy and procedures.
98% of triage calls were responded to within five days, and our average wait time for triage was just three days or less.
Keeping people safe
In 2022/23, we expanded our safeguarding capabilities, appointing an Associate Director for Practice, Safeguarding and Learning, and a Head of Safeguarding and Quality.
Boosting our safeguarding capabilities
Our rigorous external safeguarding audit in 2022 identified no serious concerns, but we’ve strengthened our processes so we can protect vulnerable people in the most effective way.
Providing flexible support to those with dementia
We want to ensure that everyone who needs us can receive timely support, and during the year we introduced a Flexible Response Team in our local dementia services.
Providing evidence of our Privacy Notice compliance
In 2022/23, we developed a new bilingual Privacy Notice for Welsh language speakers and collaborated with our Information Governance team to review and update legal guidance for storing data on people who don’t access our services.