Care home planning - useful resources

Find out more about organisations that can give further support with decisions around care home planning.

Useful organisations

Age UK

Telephone
0800 055 6112 (advice line, 8am–7pm)

Website
www.ageuk.org.uk/contact-us/information-and-advice (contact form)
www.ageuk.org.uk

Wales – Age Cymru

Telephone
0300 303 44 98 (advice line, 9am–4pm Monday–Friday)

Email
[email protected]

Website
www.ageuk.org.uk/cymru

Northern Ireland – Age NI

Telephone
0808 808 7575 (advice line, 9am–5pm Monday–Friday)

Email
[email protected]

Website
www.ageuk.org.uk/northern-ireland

Age UK, Age Cymru and Age NI provide information and advice for older people in the UK.

Care Inspectorate Wales

Telephone
0300 790 0126

Email
[email protected]

Website
www.careinspectorate.wales

The Care Inspectorate reviews local authority social services and regulates and inspects care settings and agencies across Wales.

Care Quality Commission

Telephone
03000 616161 (8.30am–5.30pm Monday–Friday)

Email
[email protected]

Website
www.cqc.org.uk

The CQC regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England.

Dementia UK

Telephone
0800 888 6678 (9am–9pm Monday–Friday, 9am–5pm Saturday and Sunday)

Email
[email protected]

Website
www.dementiauk.org

Dementia UK provides specialist dementia support for families through its Admiral Nurse service.

Elderly Accommodation Counsel (EAC)

Telephone
0800 377 7070 (advice line)

Email
[email protected]

Website
www.eac.org.uk
www.housingcare.org
hoop.eac.org.uk/hooptool

Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about housing and care. They offer two services. The EAC FirstStop Advice service uses an online questionnaire to help people with housing. This questionnaire is known as the Housing Options for Older People (‘HOOP’) tool. The EAC also provide advice and guidance via their website HousingCare.org – the site includes a search tool for people to find care homes in their area.

Regulation and Quality Improvement Authority (RQIA)

Telephone
028 9536 1111 (9am–5pm Monday–Friday)

Email
[email protected]

Website
www.rqia.org.uk

The RQIA is an independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland.

Relatives & Residents Association

Telephone
020 7359 8136 (helpline, 9.30am–1pm Monday–Friday)

Email
[email protected]

Website
www.relres.org

The Relatives & Residents Association advises relatives and close friends of people in care homes on a range of topics, from how to get an assessment to what to do when problems occur in a home.

Review details

Last reviewed: December 2017

Next review due: December 2010

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia. 

Reviewed by: Professor Jill Manthorpe, Professor of Social Work, Director of the Social Care Workforce Research Unit, King's College London and David Sinclair, Partner, Acorn Solicitors and Claire Davis, Partner. Howells Solicitors, both Directors, Solicitors for the Elderly

This information has also been reviewed by people affected by dementia.

To give feedback on this information, or for a list of sources, please contact [email protected]

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