How can we help?
We want to help you in the best way that we can.
Here are some common requests and solutions that you may find useful.
How can I give feedback?
Alzheimer's Society welcomes feedback to help us develop and improve our services.
If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.
Alternatively, you can call Supporter Care on 0330 333 0804.
More about our complaints policy >
How do I pay in money?
If you would like to pay in money online, you can do that securely as a single or monthly donation.
To make a donation by phone, call Supporter Care on 0330 333 0804.
Please send your cheque or postal order, along with a covering letter or this donation form, to:
Cheques or postal orders should be made payable to 'Alzheimer's Society'.
Unfortunately, we cannot accept cash due to security reasons.
More about donations by post >
I have a question about fundraising events
You can find more information about events on our running, trekking, cycling, swimming, virtual events and skydiving pages.
If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.
For any more information, you can call our Supporter Care team on 0330 333 0804 or email [email protected]
More about our events >
I want to change my contact details
If you feel as though you’d like to hear more from us, or maybe a little less, then let us know!
You can call the Supporter Care team on 0330 333 0804 (open between 8am and 10pm every day, except Christmas Day).
Alternatively, send an email containing your name and contact details to [email protected]
Couldn't find what you were looking for?
Here are a few different ways you can get in touch with us.
- Call our Supporter Care team on 0330 333 0804
- 8am to 10pm every day (except Christmas Day).
- Call our Dementia Connect support line on 0333 150 3456
- For Welsh/Cymraeg speakers, call 03300 947 400
- Phone support is available most days, with a restricted service over the Christmas period.
- Online support is available every day through Dementia Connect.
Send your questions about fundraising, donations and more to [email protected] and we will direct your query to the right team.
Our main postal address for cheques, postal orders and letters is Alzheimer's Society, Scott Lodge, Scott Road, Plymouth, PL2 3DU.