Contact us

How can we help?

We want to help you in the best way that we can.

Here are some common requests and solutions that you may find useful.

How can I give feedback?

Alzheimer's Society welcomes feedback to help us develop and improve our services.

If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.

Alternatively, you can call Supporter Care on 0330 333 0804.

More about our complaints policy >

How do I pay in money?

Online donation

If you would like to pay in money online, you can do that securely as a single or monthly donation.

Phone donation

To make a donation by phone, call Supporter Care on 0330 333 0804.

Postal donation

Please send your cheque or postal order, along with a covering letter or this donation form, to:

Alzheimer's Society
Scott Lodge
Scott Road

Cheques or postal orders should be made payable to 'Alzheimer's Society'.

Unfortunately, we cannot accept cash due to security reasons.

More about donations by post >

I'd like more information about dementia

We have a wide variety of publications and factsheets on our website.

You can also call our Dementia Connect support line on 0333 150 3456 or find local services in your area.

More about our publications and factsheets >

I have a question about fundraising events

You can find more information about events on our running, trekking, cycling, swimmingvirtual events and skydiving pages.

If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.

For any more information, you can call our Supporter Care team on 0330 333 0804 or email [email protected]

More about our events >

I want to change my contact details

If you feel as though you’d like to hear more from us, or maybe a little less, then let us know!

You can call the Supporter Care team on 0330 333 0804 (open between 8am and 10pm every day, except Christmas Day).

Alternatively, send an email containing your name and contact details to [email protected]

I have a question about my direct debit

Give our Supporter Care team a call on 0330 333 0804 and we will be more than happy to help.

Alternatively, drop us an email at [email protected] with your full name and address, your current details and the new ones you would like to replace them with.  

Couldn't find what you were looking for?

Here are a few different ways you can get in touch with us.

By phone

General enquiries

  • Call our Supporter Care team on 0330 333 0804
  • 8am to 10pm every day (except Christmas Day).

Dementia support

By email

Send your questions about fundraising, donations and more to [email protected] and we will direct your query to the right team.

By post

Our main postal address for cheques, postal orders and letters is Alzheimer's Society, Scott Lodge, Scott Road, Plymouth, PL2 3DU.