Contact us

Find out how to get in touch with Alzheimer's Society by phone, email, post or online.

Please bear with us while offices are closed and staff have limited access. If you have sent in letters or donations via the post, it will take a little longer for us to get back to you than normal.

If you have an urgent query you’d like to discuss, please give customer care a call on 0330 333 0804. If you’d like to make a donation, you can make a payment over the phone or donate online.

Thank you for your support and understanding at this time.

How can we help?

We want to help you in the best way that we can.

Here are some common requests and solutions that you may find useful.

How can I give feedback?

Alzheimer's Society welcomes feedback to help us develop and improve our services.

If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.

Alternatively, you can call customer care on 0330 333 0804.

More about our complaints policy >

How do I pay in money?

Online donation

If you would like to pay in money online, you can do that securely as a single or monthly donation.

Phone donation

To make a donation by phone, call customer care on 0330 333 0804.

Postal donation

Please send your cheque or postal order, along with a covering letter or this donation form, to:

Customer Care
Alzheimer's Society
Scott Lodge
Scott Road
Plymouth
PL2 3DU

Cheques or postal orders should be made payable to 'Alzheimer's Society'.

Unfortunately, we cannot accept cash due to security reasons.

More about donations by post >

I'd like more information about dementia

We have a wide variety of publications and factsheets on our website.

You can also call our Dementia Connect support line on 0333 150 3456 or find local services in your area.

More about our publications and factsheets >

I have a question about fundraising events

You can find more information about events on our running, trekking, cycling, swimmingvirtual events and skydiving pages.

If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.

For any more information, you can contact our events team on 0330 333 0804 or email [email protected].

More about our events >

I want to change my contact details

If you feel as though you’d like to hear more from us, or maybe a little less, then let us know! Please complete our general enquiries form and select 'Change my details'.

I have a question about my direct debit

Give our customer team a call on 0330 333 0804 and we will be more than happy to help.

Alternatively, drop us an email at [email protected] with your full name and address, your current details and the new ones you would like to replace them with.  

Couldn't find what you were looking for?

Here are a few different ways you can get in touch with us.

By phone

General enquiries

  • Call our customer care team on 0330 333 0804.
  • 8am to 10pm every day (except Christmas Day).

Dementia support

By website form

Send your questions about fundraising, donations and more via our general enquiries form. We will direct your query to the right team.

By post

Our main postal address for cheques, postal orders and letters is Alzheimer's Society, Scott Lodge, Scott Road, Plymouth, PL2 3DU.