Dementia Support Line
Volunteer Learning Refresh 2026
As we enter a new year, to provide Help and Hope to all those affected by dementia in 2026, we must first make sure we're a safe and secure Society.
From January to the end of March 2026*, all regular volunteers will need to complete two or three learning modules.
All volunteers will need to complete:
- Health and Safety learning module
- Safeguarding learning module
- Some, where the role requires it, will also need to complete Data Protection learning module.
Please check our list of roles and learning requirements to see what modules you need to complete.
*The initial deadline of March 31 has passed, though we are still encouraging all volunteers to complete the learning otherwise you may not be able to be active in your role. Please complete this learning as soon as possible.
Thank you for keeping our Society safe
The Volunteer Learning refresh is important to ensure that all our amazing volunteers have the relevant knowledge and understanding to do their roles to the best of their abilities. The learning refresh won’t only help volunteers, but also the people you interact with – Alzheimer’s Society colleagues, supporters, and everyone affected by dementia. We are going through this process to ensure that every volunteer is up to the same standards of information – which is extremely important with topics such as Safeguarding and Health and Safety.
We’ve had some wonderful volunteers provide feedback for not only the learning modules, but also how easy and straightforward it is to access them. We’re confident that this will be a positive learning experience and we massively appreciate you taking the time to complete the learning and help us in keeping our Society safe!
Ways to complete your Volunteer Learning refresh
Depending on your preference, you can complete this in one of five ways:
- Completing the e-learning modules by following the direct links sent to your email (don’t forget to submit the Microsoft Form at the end to register completion.)
- Watching the video recording of the modules by following the direct links sent to your email (don’t forget to submit the Microsoft Form at the end to register completion.)
- Completing workbooks for the modules. Contact us and we can post these out to you.
- Your Volunteer manager or another member of the local team may hold in-person group sessions where you can review the learning together.
As a valued volunteer, please set some time aside to complete this learning - it should take no more than 20 - 30 minutes per module.
Please review the Volunteer FAQ if you have any questions or email our dedicated inbox at [email protected].
