Dementia Support Line
Contact us
There are a few different ways you can get in touch with us. Find the details you need to get support via phone or video call, text, or post.
Dementia support
If you're affected by dementia or worried about a diagnosis, or if you care for someone with dementia, our trained staff are ready to give you the support that you need.
Opening hours: Mon to Weds: 9am – 8pm, Thurs and Fri: 9am – 5pm, Sat and Sun: 10am – 4pm.
Fundraising and general enquiries
For queries regarding events, fundraising, donations or any other general enquiries.
Opening hours: 8am to 10pm every day.
Please use our online form for any general enquires:
Please note: All calls are recorded for training and quality purposes.
Find answers to the most frequently asked questions on our FAQs page.
Accessible contact options
We offer a range of ways to get in touch with us, including SignVideo, Text Relay and calls in your language to make contacting us easier for people with hearing, vision or speech difficulties, or if English is not your first language.
Write to us
Our main postal address for cheques, postal orders and letters is:
Alzheimer's Society
Suite 2
1st Floor East Wing
Plumer House
Tailyour Road
Plymouth
PL6 5FS
Share your feedback
We welcome your feedback on our services. Fill in our form to share your thoughts and experiences, and help us to improve and develop. You can also visit our complaints section to find out how to submit a complaint.
Frequently asked questions
Find answers on the most frequently asked questions, from dementia support to donations and fundraising, when you visit our FAQ page.
We have a wide variety of publications and factsheets on our website.
You can also call our Dementia Connect support line on 0333 150 3456 or find local services in your area.
More about our publications and factsheets >
Online donation
If you would like to pay in money online, you can do that securely as a single or monthly donation.
Phone donation
To make a donation by phone, call Supporter Care on 0330 333 0804.
Postal donation
Please send your cheque or postal order, along with a covering letter or this donation form, to:
Alzheimer's Society
Suite 2
1st Floor East Wing
Plumer House
Tailyour Road
Plymouth
PL6 5DH
Cheques or postal orders should be made payable to 'Alzheimer's Society'.
Unfortunately, we cannot accept cash due to security reasons.
More about donations by post >
You can find more information about events on our running, trekking, cycling, swimming, virtual events and skydiving pages.
If you're looking for helpful information on how to set up and manage your JustGiving fundraising page, JustGiving has a heap of tips.
For any more information, you can contact our Supporter Care team through our general enquiries form by selecting 'Fundraise for Alzheimer's Society'.
More about our events >
If you feel as though you’d like to hear more from us, or maybe a little less, then let us know!
You can call the Supporter Care team on 0330 333 0804 (open between 8am and 10pm every day, except Christmas Day).
Alternatively, let us know what you would like to change through our general enquiries form by selecting 'Change my details'.
Give our Supporter Care team a call on 0330 333 0804 and we will be more than happy to help.
Alternatively, drop us an email at enquiries@alzheimers.org.uk with your full name and address, your current details and the new ones you would like to replace them with.
Alzheimer's Society welcomes feedback to help us develop and improve our services.
If you have any praise, criticisms, concerns, comments or complaints, we’d like to hear about them through our feedback form.
Alternatively, you can call Supporter Care on 0330 333 0804.
More about our complaints policy >