Hospital care

6. Useful organisations

Useful organisations:

Care Quality Commission

CQC National Customer Service Centre
Newcastle upon Tyne NE1 4PA

03000 616161 (includes contact form)

The independent regulator of health and social care in England and Wales that checks whether hospitals, GPs, care homes and dentists are meeting national standards.

Court of Protection

PO Box 70185
First Avenue House
42-49 High Holborn
London WC1A 9JA

0300 456 4600

The Court of Protection helps people who have difficulty making their own decisions by making the decisions for the person or appointing someone else to do so.

Northern Ireland Ombudsman

Freepost BEL 1478
Belfast BT1 6BR

0800 34 34 24

Responsible for considering complaints against government bodies and public administration in Northern Ireland.

Parliamentary and Health Service Ombudsman

0345 015 4033

Responsible for considering complaints by the public about government departments, public authorities and the NHS.

Patient and Client Council Northern Ireland

0800 917 0222

An independent voice on health and social care issues, can help people with complaints, and provide advice and information.

Note, for residents of England and Wales, each hospital has a PALS (Patient Advice and Liaison Service) who can help with complaints, and provide advice and information.

The Professional Standards Authority for Health and Social Care

157-197 Buckingham Palace Road
London SW1W 9SP

020 7389 8030

A group that oversees the statutory bodies that regulate health and social care professionals in England and Wales.

The Regulation and Quality Improvement Authority

9th Floor Riverside Tower
5 Lanyon Place
Belfast BT1 3BT

028 9051 7500

The independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland.