National Dementia Helpline
Helpline opening hours:
|Monday to Wednesday||9am – 8pm|
|Thursday and Friday||9am – 5pm|
|Saturday and Sunday||10am – 4pm|
'We are so lucky to be able to talk to people like you,
giving clear answers in a very kind and gentle manner.'
Maureen, a carer who called our Helpline
Watch this short film to hear about our helpline, including how to access it, what we can help with and what to expect when you call.
All calls to the National Dementia Helpline are confidential, except where we are given identifiable information about a person at risk of abuse. All employees and volunteers have a duty to prevent the abuse of children and adults and report any safeguarding concerns to the relevant person, where we have sufficient information to do so. Please see our information on safeguarding, or ask an Adviser when you contact the Helpline.
Calls to the Helpline cost no more than the national call rate. They count towards any inclusive minutes in a phone contract. This applies to mobiles, BT or other fixed lines or payphones.
Let us know when you call if English is not your first language. We can provide confidential interpreters in many languages.
If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our Helpline on 18001 0300 222 1122.
Discover practical and emotional support near you
Please note, the opening times mentioned above are our usual working hours. Very occasionally the Helpline may have to close during these times. If you need support urgently, please call one of these organisations.
Helpline calls may be recorded or monitored to help with training and evaluation and improve our services. Alzheimer’s Society complies with the General Data Protection Regulations.
Alzheimer's Society is supporting Join Dementia Research, an initiative to help anyone interested in dementia research to be matched to studies. Call the Helpline to find out more or for help with registration.