Paying for care in England - useful resources

Useful organisations

Age UK

Telephone
0800 055 6112 (advice line, 8am–7pm)

Website
www.ageuk.org.uk/contact-us/information-and-advice (contact form)
www.ageuk.org.uk

Wales – Age Cymru

Telephone
0300 303 44 98 (advice line, 9am–4pm Monday–Friday)

Email
[email protected]

Website
www.ageuk.org.uk/cymru

Northern Ireland – Age NI

Telephone
0808 808 7575 (advice line, 9am–5pm Monday–Friday)

Email
[email protected]

Website
www.ageuk.org.uk/northern-ireland

Age UK, Age Cymru and Age NI provide information and advice for older people in the UK.

Carers UK

Telephone
0808 808 7777 (helpline, 9am–6pm Monday–Friday)

Email
[email protected]

Website
www.carersuk.org

Carers UK gives advice, information and support about caring. This includes information on paying for care.

Citizens Advice

Telephone
0800 144 8848 (for England, 9am–5pm Monday–Friday)
0800 702 2020 (for Wales)

Website
www.citizensadvice.org.uk

Your local Citizens Advice can give you information and advice in confidence or point you in the right direction. To find your nearest branch look in the phone book, ask at your local library or look on the website. Opening times vary.

Disability Rights UK

Telephone
0330 995 0400 (general enquiries line)

Email
[email protected]

Website
www.disabilityrightsuk.org

Disability Rights UK is an organisation of disabled people working for equal participation for all.

Elderly Accommodation Counsel (EAC)

Telephone
0800 377 7070 (advice line)

Email
[email protected]

Website
www.eac.org.uk
www.housingcare.org
hoop.eac.org.uk/hooptool

Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about housing and care. They offer two services. The EAC FirstStop Advice service uses an online questionnaire to help people with housing. This questionnaire is known as the Housing Options for Older People (‘HOOP’) tool. The EAC also provide advice and guidance via their website HousingCare.org – the site includes a search tool for people to find care homes in their area.

GOV.UK

Website
www.gov.uk

GOV.UK is the website for information and services from the UK government, including information about paying for care.

Independent Age

Telephone
0800 319 6789 (helpline, 8.30am–6.30pm Monday–Friday)

Email
[email protected]

Website
www.independentage.org

Independent Age provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. It also offers local support, including one-to-one and group befriending schemes.

NHS Help with health costs

Website
www.nhs.uk/using-the-nhs/help-with-health-costs

The NHS website provides information on how you can get help with health costs, including the different phone numbers you can call.

Society of Later Life Advisers (SOLLA)

Telephone
0333 2020 454

Email
[email protected]

Website
www.societyoflaterlifeadvisers.co.uk

The Society of Later Life Advisers (SOLLA) is a not-for-profit organisation that can provide information on accredited financial advisers who specialise in later life matters. 

Review details

Last reviewed: March 2019

Next review due: March 2022

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia. 

Reviewed by: Jill Manthorpe, Professor of Social Work, Director of the Social Care Workforce Research Unit, King’s College London

This information has also been reviewed by people affected by dementia.

To give feedback on this information, or for a list of sources, please contact [email protected]