Understanding your customers with dementia

Develop your skills and knowledge to better understand your customers with dementia.

You will learn:

  • The signs and symptoms of dementia
  • How the physical effects of dementia can affect a person's behaviour and responses to everyday situations
  • How to identify and effectively support customers who may be affected by dementia.

Prices start from £449 per half day for up to 16 people.

One attendee said of the course:

I have gained a lot more understanding of what dementia is, how it is caused and ways I can support our customers.

Contact us

For more information or to book a course, please contact the Training and Consultancy team by phone on 01904 929 464, via email or an online enquiry.

Email us Make an enquiry

Key information

Who should attend? This course is suitable for all customer-facing staff who interact with clients in person.

Course level: Foundation

Duration: Half day (3 hours)

Pricing: Our pricing is dependent on your sector:

  • Social care and third sector: £449 plus expenses per session for up to 16 people
  • Health care, statutory and housing sector: £495 plus expenses per session for up to 16 people
  • Private sector: £549 plus expenses per session for up to 16 people.

We do not charge VAT on our training, saving you 20%.

Delivery style: Interactive face-to-face training

Pre-course requirements: Delegates are required to read a short dementia factsheet ahead of the training, which will be provided by Alzheimer's Society.

Delegate numbers: 8 to 16 people per session. Additional delegates may attend (up to a maximum of 20) for an additional charge of £49 per person. 

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