Supporting people with dementia over the phone

Get the skills you need to be able to communicate effectively over the phone with people living with dementia.

You will learn:

  • How to recognise when a customer may be experiencing communication difficulties
  • Skills in active listening and how to adapt your communication style to support vulnerable customers
  • How to identify strengths that people living with dementia retain in their speech and language.

Prices start from £395 per half day for up to 16 people.

One attendee said of the course:

The course was fantastic! The trainer was brilliant; he was very open and honest with us. I have come away from the course with lots of plans for how we can help our vulnerable callers.
Contact us

For more information or to book a course, please contact the Training and Consultancy team by phone on 01904 929 464, via email or an online enquiry.

Email us Make an enquiry

Key information

Who should attend? This course is suitable for all customer-facing staff who interact with clients over the phone.

Course level: Foundation

Duration: Half day (3 hours)

Pricing: Our pricing is dependent on your sector:

  • Social care and third sector: £395 plus expenses per half day for up to 16 people
  • Health care, statutory and housing sector: £395 plus expenses per half day for up to 16 people
  • Private sector: £449 plus expenses per half day for up to 16 people.

We do not charge VAT on our training, saving you 20%.

Delivery style: Interactive face-to-face training.

Pre-course requirements: Delegates are required to read a short dementia factsheet ahead of the training, which will be provided by Alzheimer's Society.

Delegate numbers: 8 to 16 people per session. Additional delegates may attend (up to a maximum of 20) for an additional charge of £49 per person.

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