Supporting people with dementia over the phone

Gain the tools you need to be able to communicate effectively over the phone with people living with dementia.

Half day course from £395 for up to 16 people

Learning outcomes

  • Recognise situations where the recipient might not interpret our message in the way it was intended.
  • Understand the different elements involved in two way communication
  • Identify strengths that people living with dementia retain in their speech and language.
  • Recognise the emotions that communication difficulties can cause
  • Describe the difficulties that the lack of body language creates when communicating over the telephone
  • Recognise how and when to use empathetic communication techniques 
  • Identify positive impact and areas for improvement

To book a course or for more information, please contact the Training and Consultancy team on 01904 567909 or email [email protected]. Alternatively, please make an online enquiry and we'll get back to you.

Key information

Pricing: Our training is flexible and cost-effective - we do not charge VAT.  

Our pricing is dependent on your sector:

Social care and third sector: £395 excluding expenses
Health care and statutory sector: £395 excluding expenses
Private sector organisations: £449 excluding expenses

Who should attend? Staff who interact with people living with dementia over the phone.

Course level: Introductory

Course category: Foundation

Course duration: Half day face to face training or 2 x half days delivered in one day

Delivery style: Interactive face-to-face training

Pre-course requirements: There are no special pre-course requirements

Delegate numbers: The course is for between 8-16 delegates and can be run as a half day course or as two half days in one making a full day course. An extra charge will apply for additional delegates up to a maximum of 20.

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