Consultancy and support

As the leading specialist on dementia in the UK, Alzheimer’s Society has access to unrivalled knowledge and the latest evidence-based tools to equip your organisation with the skills to improve the lives of people with dementia

We will listen to you, gain an understanding of your challenges and provide practical solutions and support to help you to achieve your aims. Prices start from £595 per day plus VAT.

How we can help

The lived experience - quality of life audit for health and social care providers

Improve the lived experience of people with dementia in your care setting with our three part consultancy service for £1,785 plus VAT. We will highlight your organisation’s strengths in supporting people with dementia and make recommendations, where necessary, for improvements you can make to enhance the lived experience of people with dementia.

Borough Care said of their experience:

'Alzheimer’s Society’s quality of life audit provided us with an invaluable insight into the experience of our residents and suggestions to optimise the care we provide.'

For more information or to discuss your requirements in further detail, please make an online enquiry or call us on 01904 567909.

Environmental audit – creating enabling environments for people living with dementia

Suitable for all organisations, our environmental audit will provide you with a comprehensive insight into how dementia-friendly your environment is for £595 per day plus VAT.

Our consultant will conduct a detailed audit of your premises to assess how all aspects of the environment may be experienced by a person living with dementia. Following the audit, we will compile a comprehensive report outlining practical changes that you can make to create a positive and stimulating environment for people living with dementia. 

City of London Sinfonia described their audit:

'Alzheimer’s Society audited [our concert venue] thoroughly, noting every possible scenario in which someone with dementia may need extra assistance at the venue: clearer signage, better lighting, extra chairs, a quiet space, attention to colours that may blend in together and the importance of volunteers helping on the night. We have already considered a number of ways that we intend to make future concerts more dementia-friendly.’ 

For more information or to discuss your requirements in further detail, please make an online enquiry or call us on 01904 567909.

Customer service audit – financial services

Improve the service you provide to vulnerable customers, such as people living with dementia, by auditing your organisation’s environment, processes and procedures for £595 per day plus VAT.

Our customer service audit will provide you with an overview of how your organisation meets the requirements of people living with dementia. We will make recommendations for how you could improve your practices to ensure that vulnerable customers are supported to continue to use your services. Our customer service audits comprise an observation of your premises, customer interactions, training provision and literature but can be tailored to meet the specific needs of your organisation.

Darlington Building Society said of their experience:

'The audit provided us with really practical ideas and considerations to further improve our customer experience. Ensuring we support all members in the way that suits them is a priority and the customer service review has given us suggestions to further strengthen our offering and the reassurance that we are doing the right things for our members.'

For more information or to discuss your requirements in further detail, please make an online enquiry or call us on 01904 567909.

One-to-one coaching and bespoke course development

We can provide one-to-one coaching for managers and leaders within your organisation to explore specific issues that staff may face when supporting and interacting with vulnerable customers. Our coaching services will equip your staff with the understanding and skills to champion the needs of people living with dementia. Prices start from £195 per hour plus expenses.

Our training team and expert consultants are also experienced in developing bespoke training programmes and packages to meet the specific needs of staff within a wide variety of organisations. The cost of bespoke course development starts from £595 per day.

For more information or to discuss your requirements in further detail, please make an online enquiry or call us on 01904 567909.

Further reading