Support line opening hours

• Monday to Wednesday: 9am – 8pm
• Thursday and Friday: 9am – 5pm
• Saturday and Sunday: 10am – 4pm

For non-English speakers

For Welsh language support call 03300 947 400.

For languages other than English and Welsh, we can arrange a language translation service. Call us on 0333 150 3456 and say the English word for the language you would like to use. We will then arrange for an interpreter to call back.

For people with speech or hearing difficulties

If you have a textphone or an adapted computer, you can use Relay UK to call our English-speaking Dementia Support Line on 18001 0333 150 3456.

Fundraising and general enquiries 

For queries regarding events, fundraising, donations or any other general enquiries please call 0330 333 0804.

How we can help

If you're affected by dementia or worried about a diagnosis, or if you care for someone with dementia, our trained staff are ready to give you the support that you need.

We can offer advice on things such as getting diagnosed, caring strategies, how to access social care, remaining independent for as long as possible, making a Lasting Power of Attorney (LPA) amongst many other things. 

We can also signpost to organisations who can provide legal and financial advice, for things such as benefits and grants. 

Hear from people we have already helped

I felt heard and understood. You brought me to tears … with your kindness

Referring to Diane, Dementia Adviser.

It's such a tough journey and so overwhelming sometimes, it's great to have someone who understands!

Referring to Francilla, Dementia Adviser.