Dementia Connect support line

For non-English speakers

If you speak Welsh, call our Welsh-speaking support line on 03300 947 400.

For callers who do not have English as their language of choice, we can arrange a simultaneous language translation service. Please call our English-speaking support line on 0333 150 3456, say the English word for the language you would like to use, end the call and wait. An interpreter will usually call you back within five minutes.

For people with speech or hearing difficulties

If you have speech or hearing difficulties and have a textphone or an adapted computer, you can use Text Relay to call our English-speaking Dementia Connect support line on 18001 0300 222 1122.

We are here to help

Our dementia advisers will listen and give you support and advice, and connect you to help you need.

Phone support is available seven days a week:

Support line opening hours:

• Monday to Wednesday: 9am – 8pm
• Thursday and Friday: 9am – 5pm
• Saturday and Sunday: 10am – 4pm

Bank Holiday opening hours:

• Wednesday 1 June 2022: 9am – 8pm
• Thursday 2 June 2022: CLOSED
• Friday 3 June 2022: CLOSED
• Saturday 4 June 2022: 10am – 4pm
• Sunday 5 June 2022: 10am – 4pm
• Monday 6 June 2022: 9am – 8pm

*Calls charged at standard local rate

‘It was just a relief to talk to someone who understood what we were going through’.

- Adrian, from Lancashire

We can offer you the option to receive regular calls from us so we can keep in touch, find out how you are and offer advice and support when things change. As this part of the service is new, it may not be available in your area just yet.

• Please note, the opening times mentioned above are our usual working hours. Very occasionally, the support line may have to close during these times.  If you need support urgently, please call one of these other organisations and helplines.
• Support line calls may be recorded or monitored to help with training and evaluation and improve our services. Alzheimer’s Society complies with the General Data Protection Regulations (GDPR).

Other types of support

As well as phone support, we also offer information and advice online and face to face.

Online support

Online support is available round the clock through our website. Answer a few simple questions about yourself, or someone you know, to get personalised, relevant information and advice.

If you need further support, you can request a call from our dementia advisers, who should be in touch with you within a week. Our online support includes Talking Point, our online community where you can connect with others in a similar situation, and our dementia directory where you can search for local services.

Face to face support

Our local dementia advisers can meet you to offer further support, advice and information face to face, from someone who understands what you’re going through.

They will also connect you to other face to face services in your area, including local support groups.

Find out more about available support from Alzheimer’s Society and how some services have been adapted due to coronavirus.