Already a volunteer

Thank you for everything you do to support us in the fight against dementia. 

Volunteering FAQs

If your email address ends in or you can click the 'Need help signing in?' link at the bottom of the sign in page, select the 'Forgot password?' option and follow the prompts.

If you use your personal email address to login or are having problems with resetting your password yourself, contact the Volunteering Support Team ([email protected])

We take the security of our IT systems very seriously so we use a two factor authentication system to make sure you really are the person you say you are when you login.

If you've been provided with a Society IT account (i.e. with an email address ending in or after entering your password, you will need to enter a six-digit code sent to your mobile phone to gain access.

On the screen titled 'SMS Authentication' click the 'Send code' button, wait a few seconds for your phone to receive the text message, then enter the unique six-digit code you've received and click 'Verify' to login.

See this guide on how to access our key IT systems that volunteers use most often - My V-Learning, Outlook, Arena, Yammer, CRS, Dementia Knowledge Centre Catalogue and Windows Virtual Desktop. If you need to access other IT systems as part of your volunteer role, your role manager can advise you how to do so.

There are two types of Alzheimer’s Society IT account routinely provided to volunteers - full accounts and light accounts. They provide different levels of access to Alzheimer’s Society IT systems - the account you are provided with will depend on the volunteer role(s) you perform.

Full account - provides you with a [email protected] email address and a similar level of access to our IT systems as employees.

Light account - provides you with a [email protected] email address and a limited level of access to our IT systems.

No account - even if you don’t have a full or light account you can still access My V-Learning – our e-learning platform for volunteers

This document provides an overview of the different IT systems each type of account provides.

If you have a Society IT account (you'll have an email address ending in or then you should contact our IT support provider Coforge via the Service Now portal or 0333 006 3772.

If you don't have a Society IT account you should contact the Volunteering Support Team ([email protected]) for help.

Your role manager is your primary source of support with your volunteering but the Volunteering Support Team is also there to help you. Contact them with any general questions about volunteering or with any feedback about your volunteering experience you may have.

Volunteering Support Team – [email protected] or 0300 222 5706

If your wellbeing has been affected due to your volunteering with us, you might wish to consider accessing the self-help guides or counselling service through our Volunteer Wellbeing Support provider BUPA. They are an independent organisation to Alzheimer’s Society and will treat everything in confidence. If you are interesting in accessing this service, please ask your role manager or the Volunteering Support Team for more information.