Memory loss and dementia – useful organisations

Find contact information and further details for useful organisations that can help you with memory loss and dementia in the UK.

Supporting a person with memory loss
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Useful organisations

Alzheimer’s Society online shop

0300 124 0900 (8am–8pm Monday–Saturday, 9am–6pm Sunday)
[email protected]

Alzheimer’s Society’s online shop offers a wide range of products designed to help with everyday life for people with dementia and their carers.


024 7642 2224 (contact form)

AlzProducts is a shop that stocks specialist dementia aids and equipment.

British Association for Counselling and Psychotherapy (BACP)

01455 883300 (10am–4pm Monday–Friday)
[email protected]

The BACP represents counsellors and psychotherapists. It can give people information about counselling and psychotherapy services, including a list of counsellors and psychotherapists in their local area. It can also advise people about what to look for in a therapist.

Carers UK

0808 808 7777 (helpline, 10am–4pm Monday and Tuesday)
[email protected]

Carers UK gives expert advice, information and support to carers.

Counselling Directory

0333 325 2500 (9.30am–5pm Monday, 9am–5pm Tuesday–Thursday, 9am–4pm Friday)

The Counselling Directory website includes a searchable database of counsellors and psychotherapists who are members of a recognised professional organisation. It also has information about how talking therapies may help.


01908 951045 (8am–3.30pm Monday–Friday, 9am–3pm Saturday)
[email protected]

MedicAlert provide services and jewellery to help ensure someone’s wishes are followed, should they be unable to communicate themselves in an
emergency situation.

Healthcare Pro

0345 121 8111 (8.30am–5pm Monday – Friday)
[email protected]

Healthcare Pro provides products and services designed to support independent living.

The memory handbook

Alzheimer’s Society’s The memory handbook contains practical ideas for people living with memory problems. Copies are free. You can order online or over the phone.

Find out more Order by phone

Review information

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia.

Reviewed by: Dr Georgina Charlesworth, Senior Lecturer, Clinical, Educational and Health Psychology, UCL and Professor Tom Dening, Professor of Dementia Research, Institute of Mental Health, University of Nottingham.

To give feedback on this information, or for a list of sources, please email our Publications team at [email protected]

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