Frequently Asked Questions

Here are some common questions about Memory Walk that you may find useful. We've grouped these into Events, Registration, Teams, Fundraising and Volunteers.


Events

What events do you offer?

All our events are family friendly sponsored walks, and are fantastic way to make a real difference for people affected by dementia. Our events operate in England, Wales & Northern Ireland, and are orgaised by our in-house team.

Memory Walk takes place in September and October each year. These events are an amazing opportunity to walk either for, or in memory of a loved one and raise vital funds for Alzheimer's Society. If you cannot attend a walk we host, you can also choose to organise your own Memory Walk closer to home, with your friends, family, or local community.

GLOW takes place in March, and is a Memory Walk with a difference. Walkers will grab their glowsticks and shine a light on dementia alongside fello GLOW-getters walking after dark. It's a real celebratory event, with an amazing atmosphere. Unfortunately, due to health & safety reasons, we don't encourage you to organise your own GLOW walk.

Where can I participate in an event?

You can view our full list of events, and filter by location.

If you organise your own Memory Walk, It's up to you where you walk! You could lap your local park, nearby pavements or pebbles on your own, with your household or with your four-legged friends. Please be sure to stay up to date with government advice regarding social distancing and coronavirus.

If you live in Scotland, Alzheimer's Scotland are the leading dementia charity for the region. They also run Memory Walks– find out more on their website https://memorywalk.alzscot.org/

When can I organise my own Memory Walk?

We are asking people to unite with us by walking on 19 September or on another date of your choice in September

Outside of September, you can organise your own walk or trek with the support of our Challenge team. You can sign up for a free fundraising pack.

How long are your walk routes?

All of our walks vary in length so please check the walk page for your event for more details about the route, including information about route accessibility.

Will I get a map of the route?

Route maps will not be required as our routes are well signposted and marshalled by our amazing volunteers, but you can see an overview of the route on the walk page, along with details about route accessibility.

Can I bring my dog?

Please check the webpage for the walk you are attending, if dogs are allowed at the event this will be indicated. Please read the information provided on the event page as it may outline restrictions on where dogs are permitted. Dogs must be kept on leads at all times at events where they are permitted.

Will water be provided at the event?

To help further reduce our carbon footprint, and limit plastic waste created at our events, there will no longer be bottled water provided for participants. Instead, we encourage all walkers to bring their own refillable bottles from home. Soft drinks and refreshments will be available from our caterers at each event.

Where can I find my event photos?

You can find photos from all past events on Flickr. You can also find photos that walkers have added on social media - search #MemoryWalk on Twitter, Facebook and Instagram.

Where can I find accessibility information for walks?

Each walk page has event specific information on accessibility; advising on disabled parking bays, location and environment. We will specify if the event site is on grass, and whether the route is on hard standing paths.

  • All Memory Walk events have accessible toilet units on the event site, and first aid provision with an emergency vehicle and responders on site.
  • Assistance dogs are welcome at our events.
  • There is a PA system with a microphone on each event site, used for announcements and to play music. We don’t have an induction loop on our event sites, but printed information sheets covering event FAQs can be found at the light green Information Tent. All essential event information, including timings and directions, will also be sent in advance to all participants and volunteers.
  • If you, or somebody in your party, are on the Autism Spectrum and you would like to discuss attending the event in advance please contact our team at [email protected]. Our event sites get very busy and loud, especially just before the walk starts, during the Zumba warm up. Once the walk is underway the route is quieter and after the first set of walkers have headed off, the crowd thins out. We have volunteers across the route as marshals, who can assist you during the walk.
  • If a walker is unable to take part in Memory Walk without the additional assistance and support or a carer on the route, the carer is not required to complete the registration form or pay a registration fee. In these circumstances, the carer may simply turn up on the day alongside the registered participant. 

How are you keeping us safe in regards to COVID-19?

Safety of all Memory Walk participants, volunteers and staff is our top priority. We are monitoring the COVID-19 situation carefully and working hard to deliver amazing events, whilst following all necessary Government guidance and precautions.

 

Each event has been risk-assessed specifically regarding COVID-19, and we have consulted with our venues to implement a number of safety measures, whilst still maintaining that special Memory Walk atmosphere! Check out the below and our event safety guide for more information!

What to expect

  • Upon registration you will be asked to select a 'wave' time - each wave has a maximium capacity, so we only have a specified number of walkers in the event site and on the route at any one time. 
  • Seperate start and finish points for our routes.
  • Reduced touchpoints to minimise contact between walkers and volunteers.
  • Hand sanitiser at regular intervals within the event site.
  • A site layout that still allows for social distancing between households of participants and volunteers.
  • One way and queuing systems in specific areas of the event, such as our merchandise tent.
  • Face coverings will be encouraged in any areas where 1m+ social distancings cannot be maintained.

 

Where can I find photos from my event?

You can see photos from our Memory Walk and GLOW events on Flickr! These are updated each week after events the previous weekend.

Registration

How do I sign up?

Sign up to take part in an event. We will then be in touch to provide you with everything you need to fundraise for a world without dementia.

Who needs to register?

It is essential that all those wanting to take part in an event organised by us, register on our website individually. Multiple registrations under one name will not be recognised. Registration closes on the date stated  on the event page. Unfortunately due to COVID-19 restrictions, spectators are not currently permitted at our events.

Under 16s can take part in our events if they are accompanied by an adult, and do not need to register. If you would like to bring an under 16 with you then please state this on your registration form when asked. 

If you are organsing your own Memory Walk, only the organiser needs to register with us.

After I've registered, when will I receive my fundraising pack?

If you've registered to Take on Your Own walk, you'll get your fundraising pack in your confirmation emails straight away! For packs in the post, we send these daily by second class post, so they should arrive within a few days. If you've not recieved a pack 2-weeks after you registered, contact us to get a new one sent out.

Can I register for an event on the day?

Unfortunately it isn't possible to sign-up to take part on the day of the event. You must register online, or by phone before the closing date stated on the event page.

What should I do if I can no longer attend the event, or organise my own walk?

We are sorry to hear that! If you can no longer attend your walk, then email us at [email protected] with your name, address and the walk you are signed up to do. We can then withdraw you from the event so you do not receive any further communications. Alternatively, you can call us on 0300 330 5452.

Teams and Fundraising

How do I create or join a team?

To create a team all you’ll need to do is select the walk you’d like to do and fill out the registration form, then follow the steps on how to create a team! You’ll be asked to choose a team name and whether or not you’d like a team JustGiving page.

To join a team that has already been created all you'll need to do is sign up for the same walk and on the registration form, select to join a team and enter the team name to join. 

Can I change my team name?

Yes, if you email [email protected] we will be able to change it on our database but not on your JustGiving page i'm afraid.

Can I see who has joined my team?

To see who is on your team the team leader will need to email [email protected] and speak to our customer care team.

Is there a fundraising target?

Yes all of our events have fundraising targets, which are detailed at the top of each event page. 

Where do I send my sponsorship and donations?

Thank you for collecting sponsorship or looking to send a donation. Without your fundraising, we couldn't help people living with dementia through support services and ongoing research. To donate, please don't send cash - you can pay this into your account then donate in the following ways:

  1. Click here to donate online.
  2. Send a cheque, made payable to Alzheimer's Society, sponsorship forms and donation return form in your freepost envelope which you received in your pack after registering. Let us know if you haven't got a freepost envelope.
  3. Make a card payment over the phone by calling us on 0300 330 5452
  4. Add the donation to your JustGiving page. The money will come straight to us, simple

Can you help me with issues on my JustGiving page?

We are sorry to hear that you’re having problems with your fundraising page. Please contact JustGiving support where they have lots of helpful information, and where you can contact them with any extra queries.

Volunteering

How do I sign up to volunteer?

Head to our 'find a walk' page to find your nearest event, and hit the volunteer button to fill in our registration form. Easy!

What role will I do at the event?

At the event roles are split into event site or on the route. On the event site, roles include selling merchandise, manning the Information and Memory Tag gazebos, and handing out medals to all our amazing walkers. On the route, volunteers support in making sure the walkers are safe on route and heading in the right direction, as well as keeping them motivated with big cheers!

This is just a snapshot of the types of tasks, all volunteers are allocated roles by the event manager on event day, who will always try to match you with the preferred role you indicated in your sign-up form. 

How much time do I have to commit?

Most of our volunteers will be needed between 08:30 and 15:30 at Memory Walk, or 17:30 and 22:00 at GLOW, but this may change depending on the timings of each event, especially if an event is due to start earlier or later than usual. Keep an eye on your inbox for an email with full timings from our team around 4 weeks before the event.

What support will I be given?

You will receive updates from the team in the lead up to the event which will provide you with everything you need to know before event day, so keep an eye on your inbox and double-check your junk-mail folder. These updates include information about what time to arrive, where to go, and what to expect at the event. We may also contact you by phone or text message in case we need to update you with vital information.

When you arrive at the walk, your event manager will sign you in, allocate a role and give you all the equipment you need, then you'll recieve a briefing with your fellow volunteers which will cover what to expect, safety information and everything about your volunteer role.

What should I bring?

All the volunteering equipment you need, including water, a radio, hi-vis vest and volunteer t-shirt, will be provided to you on the day, so you just need to bring yourself and your enthusiasm! If you have volunteered with us before, please bring your volunteering t-shirt you were given at the most recent event.

At most events we will give you a food and drink voucher which can be redeemed with the on-site caterers, but we would also recommend that you bring some snacks to keep you going. To help us be more green, please do bring a refillable water bottle if you have one.

Why should I volunteer at your events?

You will be a central part of our fundraising effort to walk for a world without dementia. Without the support of our volunteers we would not be able to raise any funds for people affected by dementia. We have raised millions of pounds over the years at our walks, and not a penny of this would have been possible without our volunteers!

At the event you have the chance to meet new and like-minded people whilst having a great day out. Volunteering at events also provides you with new skills and experiences to take into your personal and professional life.

I've volunteered at an event before, do I need to sign-up again?

Even if you have volunteered before, or already volunteer for Alzheimer's Society, you still need to sign-up online for each event. This is essential for us, as we need to make sure we have the most up to date details, such as your emergency contact details, and the correct email address to communicate with you.

I can't volunteer anymore, how do I let you know?

We understand sometimes things crop up which mean you can no longer volunteer at the event. If this is the case, just email us at [email protected] with your full name, event you were due to volunteer at and postcode. You can also phone us on 0300 330 5452.

Can I volunteer with a friend or as a team?

If you are part of a team, or want to bring along a friend to volunteer, we would love for you to come along – the more the merrier! All you need to do is simply sign up individually, via the online form, and make sure to mention who you’re volunteering with in the 'volunteer with a friend' box. On the day, your event manager will always try to keep you together in groups of at least two so you can enjoy volunteering together.

Can I take part with my Youth Group?

Youth Groups are welcome to volunteer, as long as they have a leader over the age of 18 to supervise them at the event. The leader must first sign up using the online form, putting the name of the Youth Group, and the approximate number of youth volunteers in the 'volunteer with a friend' box (e.g. Durham Scouts x10). This helps the event manager know how many additional volunteers to expect at the event.

After this, please forward your confirmation of registration to [email protected], to highlight you've signed up a Youth Group. If there are any changes to the number of volunteers you’re bringing, then please do email again to confirm.

Can I volunteer if I'm under 18?

If you're between 16 and 18, you can volunteer without a guardian but unfortunately you can't sign-up online. Drop us a line to [email protected] so we can provide you with a couple of forms to fill out, including a parental/guardian consent form, which you can then send back to us.

Children under 16 can volunteer if they are accompanied by a parent or guardian at all times at the event. The parent or guardian must sign up as normal using the volunteer registration form, noting in the 'volunteer with a friend' box that a child will be present at their age.

My question isn't answered here.

If your question is not listed above, please contact us at [email protected] and we'll aim to respond within two working days. Alternatively, you can give us a call on 0300 330 5452, Monday to Friday, 8am-10pm.

Email us Call us