Benefits - other resources

Get details of more organisations who can help with advice on benefits.

Other useful organisations

Age UK

Wales - Age Cymru

Northern Ireland - Age NI

Age UK provides information and advice for older people in the UK.

Benefit Enquiry Line (Northern Ireland)

Telephone: 0800 220 674
Textphone: 028 9031 1092

9am–5pm Monday–Wednesday and Friday, 10am–5pm Thursday

The Benefit Enquiry Line provides advice and information on Attendance allowance, Disability living allowance, Personal independence payments, Carer’s allowance and Carer’s credit.

Carers UK

Carers UK gives advice, information and support about caring. This includes information on benefits for carers.

Citizens Advice

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Trained Citizens Advice advisers can offer information on benefits in a way that is easy to understand. To find your nearest Citizens Advice, look in the phone book, ask at your local library or look on the website (above). Opening times vary.

Disability Rights UK

Disability Rights UK is an organisation of disabled people working for equal participation for all.

Disability Service Centre

This page lists contact numbers where you can get advice or information about a claim you’ve already made for Disability living allowance, Attendance allowance or Personal independence payment.


The website for finding information and services from the UK government, including information about benefits and Jobcentre Plus.

NHS Help with health costs

The NHS website provides information on how you can get help with health costs, including the different phone numbers you can call.

Phone lines on specific benefits

Attendance Allowance (also for DLA claimants who are 65+)

Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday, 8am–6pm

Disability Living Allowance

Telephone: 0800 121 4600 (if born after 8 April 1948)
Telephone: 0800 731 0122 (if born on or before 8 April 1948)
Textphone: 0800 121 4523 (if born after 8 April 1948)
Textphone: 0800 731 0317 (if born on or before 8 April 1948)
Monday to Friday, 8am–6pm

Pension Credit claim line

Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am–6pm

Personal Independence Payment (PIP) enquiry line

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday to Friday, 8am–6pm

Personal Independence Payment (PIP) (New claims only)

Telephone: 0800 917 2222
Textphone: 0800 917 7777
Monday to Friday, 8am–6pm

Personal Independence Payment (PIP) Northern Ireland – enquiries

Telephone: 0800 587 0932
Textphone: 0800 587 0937 (for people with speech and hearing difficulties)
Monday to Friday, 8am–6pm

Personal Independence Payments (PIP) – Northern Ireland (New claims only)

Telephone: 0800 012 1573
Textphone: 0800 012 1574

Pension Service helpline – State pension and Pension credit enquiries

Telephone: 0800 731 0469
Textphone: 0800 731 0464
Monday to Friday, 8am–6pm

This helpline is for people who are already claiming their State pension or have delayed claiming it.

State pension claim line

Telephone: 0800 731 7898 – Monday–Friday, 8am–6pm
Textphone: 0800 731 7339

This line is for people who are claiming their state pension for the first time.

Winter Fuel Payments Helpline

Telephone: 0800 731 0160, Monday–Friday, 8.30am–6pm
Textphone: 0800 731 0464


Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services. It also has a benefits calculator.


More information

Last reviewed: January 2019
Next review due: January 2022

Reviewed by: Gary Vaux, Head of Unit, Money Advice Unit, Hertfordshire County Council

This information has also been reviewed by people affected by dementia.

To give feedback on this information, or for a list of sources, please contact [email protected]

Think this page could be useful to someone? Share it:
Next Section
You are on the last page