Benefits - other resources

Get details of more organisations who can help with advice on benefits.

Other useful organisations

Age UK

Wales - Age Cymru

Northern Ireland - Age NI

Provides information and advice for older people in the UK.

Carers UK

Citizens Advice (online information resource)

Your local Citizens Advice can provide information and advice in confidence or point you in the right direction to further sources of support. Trained Citizens Advice advisers can offer information on benefits in a way that is easy to understand. To find your nearest Citizens Advice, look in the phone book, ask at your local library or look on the website (above). Opening times vary.


The website for finding information and services from the UK government, including information about benefits.

Disability Benefits Centre

Attendance Allowance (also for DLA claimants who are 65+)

0345 605 6055

Textphone: 0345 604 5312

Monday to Friday, 8am–6pm

Disability Living Allowance

0345 712 3456 (if born after 8 April 1948)

0345 605 6055 (if born on or before 8 April 1948)

Textphone: 0345 722 4433 (if born after 8 April 1948)

0345 604 5312 (if born on or before 8 April 1948)

Monday to Friday, 8am–6pm

Personal Independence Payment (PIP)

0345 850 3322

Textphone: 0345 601 6677

Monday to Friday, 8am–6pm

Personal Independence Payment (New claims only)

0800 917 2222

Textphone: 0800 917 7777

Monday to Friday, 8am–6pm

State pension and Pension credit enquiries

0345 60 60 265 (8am–6pm weekdays)

State pension claim line

0800 731 7898 (8am–6pm weekdays)

Winter Fuel Payments Helpline

0845 915 1515 (8.30am–4.30pm weekdays)

NHS Help with health costs advice line

0300 330 1341

Provides NHS patients with information about entitlements to prescription charge exemptions and the requirements to qualify for exemptions.

Northern Ireland – Benefit Enquiry Line

0800 220 674 (9am–5pm weekdays except Thursday; 10am–5pm Thursday)

028 9031 1092 (textphone, 9am–5pm weekdays)

Provides advice and information on Attendance allowance, Disability living allowance, Personal independence payments, Carer’s allowance  and Carer’s credit.

More information

Last reviewed: May 2015
Last updated: January 2018
Next review due: May 2018

Reviewed by: Gary Vaux, Head of Money Advice Unit, Hertfordshire County Council and Gill Williams, Technical Adviser - Benefits, Independent Age

This information has also been reviewed by people affected by dementia.

To give feedback on this information, or for a list of sources, please contact [email protected]

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