Making decisions and managing difficult situations - more resources

Useful organisations who can help with making decisions and managing difficult situations.

Useful organisations

Age UK

Tavis House
1–6 Tavistock Square
London WC1H 9NA

T 0800 169 2081 (advice line)

Age Cymru – Wales

Tŷ John Pathy
13/14 Neptune Court
Vanguard Way
Cardiff CF24 5PJ

T 08000 223444 (advice line)

Age NI – Northern Ireland

3 Lower Crescent
Belfast BT7 1NR

T 0808 808 7575 (advice and information)

Provides information and advice for older people in the UK.

Citizens Advice Bureau (CAB)

Various locations

Your local CAB can provide information and advice in confidence or point you in the right direction to further sources of support. To find your nearest CAB, look in the phonebook, ask at your local library or look on the website (above). Opening times vary.

Carers UK

20 Great Dover Street
London SE1 4LX

T 020 7378 4999 (general enquiries)
0808 808 7777 (free carers’ line)
[email protected]

Charity that aims to help carers recognise their own needs. It provides information, advice and support for carers and campaigns on their behalf. Leaflets and factsheets are available free to carers. There is a network of local branches and carers groups throughout the UK run mainly by carers and former carers.

Court of Protection

PO Box 70185
First Avenue House
42–49 High Holborn
London WC1A 9JA

T 0300 456 4600
[email protected]

Part of HM Courts and Tribunal Services. Makes decisions, and appoints other people to make decisions, for people who lack the capacity to do this for themselves.

Driver and Vehicle Licensing Agency (DVLA)

Swansea SA99 1TU

T 0300 790 6806 (Drivers’ medical enquiries) (questionnaire form for those with a medical condition that will affect their driving).

Government-funded agency that issues driving licences and vehicle registration documents in Great Britain.

Driver and Vehicle Agency (DVA)

Driver Licensing Enquiries
County Hall, Castlerock Road
Co Londonderry BT51 3TB

T 0300 200 7861
[email protected]

Government-funded agency that issues driving licences and vehicle registration documents in Northern Ireland.

Drivers Medical Group

Swansea SA99 1DF

T 0300 790 6806

The Drivers Medical Group in DVLA promotes road safety by establishing whether drivers who have medical conditions are able to satisfy the medical standards required for safe driving.

Elderly Accommodation Counsel

3rd Floor, 89 Albert Embankment
London SE1 7TP

T 0800 377 7070
[email protected]

Charity that provides detailed information on all types of accommodation for older people in the UK. It can also offer advice and guidance to help people choose the type of accommodation most suited to their needs.

Office of the Public Guardian (OPG)

PO Box 16185
Birmingham B2 2WH

T 0300 456 0300 (customer services, Monday, Tuesday, Thursday and Friday 9am–5pm; Wednesday 10am-5pm)
[email protected]

The Office of the Public Guardian provides an easy-read booklet on decision making around the Mental Capacity Act. It can be accessed

More information

Last reviewed: March 2016

Next review due: March 2019

Reviewed by: Natalie Melling, Approved Mental Health Professional (Mental Health Act), Independent Social Worker, Best Interests Assessor (Mental Capacity Act)

This information has also been reviewed by people affected by dementia. A list of sources is available on request.

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