Dementia-friendly utilities
Find out how utility organisations and employees can make a real difference to people living with dementia.
It’s critical that organisations in the utility sector take steps to ensure they have the right policies, procedures and practices in place to support customers, their employees, and the people in the communities they work in and serve.
Leaders across the utilities sector, people impacted by dementia and Alzheimer’s Society have created a guide to ensure people affected by dementia can feel supported and can continue to access essential utilities.
Dementia-friendly utility guide
This free resource is full of dementia-friendly tips and advice for any size of organisation
Get a copy of the guide
Complete our short form to download your copy of the Dementia-friendly utility guide.
Dementia-friendly utility guide: A practical guide to supporting your customers and employees affected by dementia is essential reading for all those within the sector. The guide has information on:
The guide is for anyone currently working in the utility sector.
Download South Gloucestershire Talking to people with dementia a telephone guide
Download Direct Marketing Association Guidelines for call centres dealing with vulnerable customers
We need utilities to take action and support people affected by dementia at this difficult time to ensure they continue to have access to essential utilities in their home, and are able to live in a warm safe environment. Here are some of the actions you can encourage your organisation, utility stakeholders or employees to do today, to make a difference to people’s lives: