Dementia-friendly bus transport

Find out how dementia affects people’s experience of travelling by bus, and how bus services can support them. 

A man sitting at a bus stop

‘Disabilities can be invisible, and knowing a bus driver understands that when I get on a bus makes all the difference!’

People with dementia face challenges with memory, thinking, concentration and language. This can make it difficult for them to do everyday tasks we might take for granted, such as taking the bus.

Less than half (47%) of people with dementia say they feel part of their community. But being able to travel by bus can be a key factor in helping people with dementia retain their independence and live well.

Bus operators can make a huge difference by committing to become dementia friendly, supporting passengers and employees affected by dementia.

Dementia-friendly bus leaflets

Fill out a short form for our top tips and information on how to make bus travel dementia-friendly.

Download now

What does dementia-friendly bus travel look like?

For bus operators, becoming more dementia-friendly means:

  1. Becoming Dementia Friends - Our initiative can improve awareness and understanding of dementia across the sector. Become a Dementia Friend today!
  2. Making spaces dementia friendly - Be aware of how the physical environment in travel hubs can affect people living with dementia. Help to make your public spaces more user-friendly. Download our Dementia-friendly business guide to find out more.
  3. Taking small actions - Small actions can demonstrate an understanding of how dementia affects someone and their needs as a bus user. This could include:
    • making it easier for someone to board the bus
    • being patient while they find their bus pass
    • waiting for them to sit down before driving
  4. Reaching out - Reach out to everyone living with dementia or with caring responsibilities including staff, volunteers and customers.
  5. Improving accessibility - Focus on improved accessibility when creating new fleets. Making changes for people affected by dementia makes life easier for everyone including people with a range of other long-term conditions. Examples of this include grab bars, more obvious stop buttons and clearer priority seating.

How can bus drivers and bus companies support people affected by dementia during coronavirus?

We need all buses, bus drivers and bus companies take action and support people affected by dementia during the coronavirus pandemic to keep them connected to their community in new and creative ways. 

Here are some of the key actions you can do today to make a difference to people’s lives:  

  • Reassure customers of how keeping clean and sanitised, provide sanitiser or wipes at the front of the bus for customers getting on and off. 
  • Using bus stops, bus stations and railway stations as central points to put up posters with information on what is going on in local area and what is and isn’t available.
  • Update bus stops with schedule information. 
  • Encouraging social distancing on buses – designated seats for the vulnerable.
  • Ensure staff are aware of invisible disabilities and exceptions to mandatory face mask regulations.

Please make sure to read our regularly updated information on face coverings for people affected by dementia.

Dementia-friendly bus leaflets

Fill out a short form to get your copy of our dementia-friendly bus resources.

Download now
Think this page could be useful to someone? Share it: