Assessment for care and support - useful resources

Find out more about organisations that can give further information on assessment and support in England. 

Useful organisations

Age UK

Telephone
0800 055 6112 (advice line, 8am–7pm)

Website
www.ageuk.org.uk/contact-us/information-and-advice (contact form)
www.ageuk.org.uk

Age UK provides information and advice for older people in the UK.

Care Quality Commission

Telephone
03000 616161 (8.30am–5.30pm Monday–Friday)

Email
[email protected]

Website
www.cqc.org.uk

The CQC regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England.

Carers Trust

Telephone
0300 772 9600

Email
[email protected]

Website
www.carers.org

The Carers Trust works to improve support, services and recognition for anyone who is caring, unpaid, for a family member or friend.

Carers UK

Telephone
0808 808 7777 (helpline, 9am–6pm Monday–Friday)

Email
[email protected]

Website
www.carersuk.org

Carers UK provides information and advice for carers about their rights and how to access support. For example, see Carers UK’s factsheet about carers’ assessments.

Citizens Advice

Telephone
0800 144 8848 (for England, 9am–5pm Monday–Friday)
0800 702 2020 (for Wales)

Website
www.citizensadvice.org.uk

Your local Citizens Advice can give you information and advice in confidence or point you in the right direction. To find your nearest branch look in the phone book, ask at your local library or look on the website. Opening times vary.

Disability Rights UK

Telephone
0330 995 0400 (general enquiries line)

Email
[email protected]

Website
www.disabilityrightsuk.org

Disability Rights UK is an organisation of disabled people working for equal participation for all.

GOV.UK

Website
www.gov.uk

GOV.UK is the website for information and services from the UK government, including information about paying for care.

Independent Age

Telephone
0800 319 6789 (helpline, 8.30am–6.30pm Monday–Friday)

Email
[email protected]

Website
www.independentage.org

Independent Age provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. It also offers local support, including one-to-one and group befriending schemes.

Local Government and Social Care Ombudsman

Telephone
0300 061 0614 (10am–12pm Monday–Friday)

Website
complaints.lgo.org.uk (complaints form)
www.lgo.org.uk

The Local Government and Social Care Ombudsman is an independent organisation that investigates complaints about councils and care providers and looks for a resolution.

Solicitors for the Elderly (SFE)

Telephone
0844 567 6173

Email
[email protected]

Website
www.sfe.legal

Solicitors for the Elderly is a specialist group of lawyers who support older and vulnerable people. 

Review details

Reviewed by: Professor Jill Manthorpe, Professor of Social Work, King's College London, and Irene Chenery, Partner, Chenery Maher Solicitors, member of Solicitors for the Elderly

This information has also been reviewed by people affected by dementia.

To give feedback on this factsheet, or for a list of sources, please email [email protected]

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