Develop a programme to learn from feedback and ideas

You need to be proactive and to plan ahead when you want to involve people with dementia in comissioning and planning new services.

Your programme should have key elements:

Making your plan for involvement and getting feedback 

What opportunities can you create in relation to 

  • contracts coming up for review or renewal?
  • new standards. policies and practices to be implemented?
  • priority areas for action in your commissioning plan?
  • areas of work for which there is a legal duty to consult?

Why involvement and gettng feedback makes good financial sense

  • savings: service users may identify ideas for quick, easy and inexpensive improvements to services, potentially including to reduce length of hospital admissions and to reduce urgent admissions.
  • income: there may be opportunities to get extra income for services for patient experience activity
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