Dementia-friendly home services

2. Dementia-friendly utilities

Woman with dementia using a phone in her living room

It’s critical that organisations in the utility sector take steps to ensure they have the right policies, procedures and practices in place to support customers, their employees, and the people in the communities they work in and serve. 

Leaders across the utilities sector, people impacted by dementia and Alzheimer’s Society have created a guide to ensure people affected by dementia can feel supported and can continue to access essential utilities.

What is the Dementia-friendly utility guide?

Dementia-friendly utility guide: A practical guide to supporting your customers and employees affected by dementia is essential reading for all those within the sector. The guide has information on: 

  • How dementia may affect people’s use of utilities.
  • How you can make simple changes in your policies to support people with dementia.
  • How you can enable your staff to feel confident in supporting people with dementia.

Who is it for?

The guide is for anyone currently working in the utility sector.

Get a copy of the guide

To download your copy of the guide, please complete our short form below.

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