How to help people with dementia: A guide for customer-facing staff

This publication explains how small actions can make a big difference when you are serving customers with dementia. By recognising symptoms and demonstrating understanding to someone who may be having problems, you can make their day-to-day life much better.

This booklet gives an introduction to dementia and how it can affect people. Easy-to-follow tips outline the important elements of communication and the guide also explains how other physical, environmental and sensory factors can cause difficulties, and suggestions of how to reduce their impact.

You can download A guide for customer-facing staff, or go to our online shop to order printed copies for your organisation (25 copies £5+p&p). For bulk orders, email stating your requirements.

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