Finding a care home

8. Useful organisations

Age UK

Tavis House
1-6 Tavistock Square
London WC1H 9NA
T 0800 169 8787 (general enquiries)
  0800 169 6565 (advice line)

Wales - Age Cymru

T 0800 169 6565

Northern Ireland - Age NI

T 0808 808 7575

Provides information and advice for older people in the UK. Age UK has been created by the merger of Age Concern and Help the Aged.

Care and Social Services Inspectorate Wales (CSSIW)

Government Buildings
Merthyr Tydfil
CF48 1UZ
T 0300 062 8800

Care Quality Commission (CQC)

National Correspondence
Newcastle upon Tyne NE1 4WH
T 03000 616161

Regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England. Formerly the Commission for Social Care Inspection (CSCI).

Citizens Advice Bureau (CAB)

Various locations

Your local CAB can provide information and advice in confidence or point you in the right direction. To find your nearest CAB look in the phone book, ask at your local library or look on the citizens advice website (above). Opening times vary.

Independent Age

18 Avonmore Road
London W14 8RR
T 0800 319 6789 (helpline, Monday to Friday 8am to 8pm, weekends and bank holidays 9am to 5pm))

A national charity providing advice and support to older people and their families. They offer regular phone calls and visits to older people, as well as free, impartial information and advice on the issues that matter: care and support, money and benefits, health and mobility.

Elderly Accommodation Counsel

3rd Floor
89 Albert Embankment
London SE1 7TP
T 020 7820 1343 (helpline, Monday to Friday)

Charity that aims to help older people make informed choices about meeting their housing and care needs.

Grace Consulting

Orchard House
Guildford GU5 9AG
T 01483 203 066

Commerical consultancy company offering independent expert advice on housing and care options for individuals and organisations.

Regulation and Quality Improvement Authority (RQIA)

9th Floor Riverside Tower
5 Lanyon Place
Belfast BT1 3BT
T 028 9051 7500

Independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland.

Relatives and Residents Association

1 The Ivories
6-18 Northampton Street
London N1 2HY
T 020 7359 8148
  020 7359 8136 (advice line, weekdays 9.30am-4.30pm)

Advises relatives and close friends of people in care homes on a range of topics, from how to get an assessment to what to do when problems occur in a home.