11. Other useful organisations
Community Health Councils in Wales
Independent bodies who listen to what individuals and the community have to say about the health services provided for them. To find your local one, use the NHS Direct Wales page above.
EASS (Equality Advisory and Support Service)
0808 800 0082 (helpline, 9am-7pm Monday to Friday, 10am-2pm Saturday)
Provides support and advice about your rights in England and Wales.
Equality Commission for Northern Ireland
Provides information and advice about your rights in Northern Ireland.
GIRES (Gender Identity Research and Education Society)
Aims to improve the lives of trans and gender non-conforming people, including those who are non-binary and non-gender. Also hosts Tranzwiki, a comprehensive directory of the groups campaigning for, supporting or assisting trans and gender non-conforming individuals.
The website of the UK government. Includes information on legal issues and rights, such as gender recognition certificates and power of attorney.
Organisation focusing on the development and support of LGBT groups, organisations and projects. Has a directory where you can search for LGBT services by location.
Local Government Ombudsman
0300 061 0614 (8.30am-5pm Monday-Friday)
The final stage for complaints about councils and some other organisations providing local public services. Also includes adult social care providers (such as care homes and home care providers).
National LGB&T Partnership
Group of organisations that aims to reduce health inequalities and improve access to health and social care for LGBT people. Website includes resources and links to local organisations.
Northern Ireland Public Services Ombudsman
Investigates complaints where local resolution has not been possible.
Opening Doors London
Charity providing information and support services with and for older LGBT people in London.
Parliamentary and Health Service Ombudsman (England)
0345 015 4033 (8.30am-5.30pm Monday-Friday)
Investigates complaints about the NHS in England where local resolution has not been possible.
Public Services Ombudsman for Wales
Independent body whose role is to investigate and consider complaints where they have not been resolved locally.
Patient Advice and Liaison Service
Offers confidential advice, support and information on health-related matters in England and Wales. They provide a point of contact for patients, their families and their carers at your local hospital. For details of your local PALS, see the NHS choices website.
Patient and Client Council (Northern Ireland)
An independent voice on health and social care issues. Can help people with complaints, and provide advice and information.
Campaigns for the equality of LGBT people across Britain. Website includes information and advice.
The specialist lesbian, gay, bisexual and transgender (LGBT) housing advice and support provider in England.
Provides an information, support and referral service for lesbians, gay men and bisexual and trans people, and anyone considering issues around their sexuality and/or gender identity.