11. Useful Organisations
Citizens Advice Bureau (CAB)
Your local CAB can provide information and advice in confidence or point you in the right direction. To find your nearest CAB look in the phone book, ask at your local library or look on the Citizens Advice Bureau website (above). Opening times vary.
www.nhs.uk/service-search (for searching clinical commissioning groups in England or other services)
Website providing information about NHS services in England to enable people to make choices about care and treatment.
NHS Direct Wales
T 0845 46 47
Provides information and advice about health, illness and health services in Wales.
Health and Social Care in Northern Ireland Gateway
Provides information and links about GPs, community care and health care services in Northern Ireland.
Patient and Client Council (Northern Ireland)
T 0800 917 0222
Provides an independent voice on health and social care issues, and offers help and advice to someone making a complaint about health or social care services in Northern Ireland.
Parliamentary and Health Service Ombudsman
T 0345 015 4033 (8.30am-5.30pm weekdays)
The Parliamentary and Health Service Ombudsman's role is to investigate complaints about the NHS in England where local resolution has not been possible.
Public Services Ombudsman for Wales
T 0300 790 0203
The Public Services Ombudsman for Wales is an independent body whose role is to investigate and consider complaints where they have not been resolved locally.
Northern Ireland Public Services Ombudsman
T 0800 34 34 24
The Northern Ireland Ombudsman's role is to investigate complaints where local resolution has not been possible.