Paying for care

16. Other useful organisations

Age UK

Tavis House
1-6 Tavistock Square
London WC1H 9NA

T 0800 169 8787 (general enquiries)
0800 169 6565 (advice line)

Provides information and advice for older people in the UK. Age UK has been created by the merger of Age Concern and Help the Aged.

Citizens Advice Bureau (CAB)

Various locations


Your local CAB can provide information and advice in confidence or point you to further sources of support. Trained CAB advisers can offer information on benefits in a way that is easy to understand. To find your nearest CAB, look in the phone book, ask at your local library or look on the website. Opening times vary.

Care Quality Commission CQC

National Customer Service Centre
Newcastle upon Tyne NE1 4PA

T 0300 061 6161

Regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England.

Elderly Accommodation Counsel (EAC)

3rd Floor
89 Albert Embankment
London SE1 7TP

T 0800 377 7070 (advice line)

EAC is a national charity that aims to help older people make informed choices about meeting their housing and care needs. They offer two services: the EAC Firststop advice line, offering information and advice to people about housing and paying for care, and the site, which enables people to search for care homes and for domiciliary care in their area.

Independent Age

18 Avonmore Road
London W14 8RR
T 0800 319 6789 (helpline, Monday to Friday 8am to 8pm, weekends and bank holidays 9am to 5pm))

A national charity providing advice and support to older people and their families. They offer regular phone calls and visits to older people, as well as free, impartial information and advice on the issues that matter: care and support, money and benefits, health and mobility.

Society of Later Life Advisers (SOLLA)

T 0845 303 2909

The Society of Later Life Advisers, or SOLLA is a not-for-profit organisation which can provide information on accredited financial advisers who specialise in later life matters.