11. Other useful organisations

Age UK

Tavis House
1-6 Tavistock Square
London WC1H 9NA

T 0800 169 6565 (advice line)

Wales - Age Cymru

T 08000 223 444 (advice line)

Northern Ireland - Age NI

T 0808 808 7575 (advice line)

Provides information and advice for older people in the UK.

Carers UK

20 Great Dover Street
London SE1 4LX

T 0808 808 7777 (advice line) Monday -
Friday 10am-4pm

Citizens Advice Bureau (CAB)

Various locations
(online information resource)

Your local CAB can provide information and advice in confidence or point you in the right direction to further sources of support. Trained CAB advisers can offer information on benefits in a way that is easy to understand. To find your nearest CAB, look in the phone book, ask at your local library or look on the website (above). Opening times vary.

Department of Health

Richmond House
79 Whitehall
London SW1A 2NS

T 020 7210 4850 (8.30am-5.30pm weekdays)
020 7210 5025 (textphone)
E use the enquiry form on the website (see below)

The government department responsible for health, social care, and the National Health Service (NHS). Provides a range of information and literature, including help with NHS costs. 

Department for Work and Pensions (DWP)


The government department responsible for employment and social security. The website gives details of the various benefits and how to claim them, as well as information on pensions and pension credits. Claim forms are available to download.

Disability Benefits Centre


Personal Independence Payment (PIP)

T 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am-6pm

Personal Independence Payment

(New claims only)
T 0800 917 2222
Textphone: 0800 917 7777
Monday to Friday, 8am-6pm

Disability Living Allowance

T 0345 712 3456
Textphone: 0345 722 4433
Monday to Friday, 8am-6pm

Attendance Allowance (also for DLA claimants who are 65+)

T 0345 605 6055
Textphone: 0345 604 5312
Monday to Friday, 8am-6pm

Winter Fuel Payments Helpline

T 0845 915 1515 (8.30am-4.30pm weekdays)

State Pension and Pension Credit enquiries

T 0345 60 60 265 (8am-6pm weekdays)
State pension claim line
T 0800 731 7898 (8am-6pm weekdays)

NHS Help with health costs advice line

T 0300 330 1343

Provides NHS patients with information about entitlements to prescription charge exemptions and the requirements to qualify for exemptions.

Northern Ireland - Benefit Enquiry Line

T 0800 220 674 (9am-5pm weekdays except
Thursday; 10am-5pm Thursday)
028 9031 1092 (textphone, 9am-5pm weekdays)

Provides advice and information on Attendance allowance, Disability living allowance, Personal independence payments, Carer's allowance and Carer's credit.