9. Other useful organisations
Community Health Councils in Wales
Independent bodies who listen to what individuals and the community have to say about the health services provided for them. To find your local one, use the NHS direct Wales page above.
EASS (Equality Advisory and Support Service)
0808 800 0082 (helpline, 9am–7pm Monday to Friday, 10am–2pm Saturday)
Provides support and advice about your rights in England, Wales and Scotland.
Equality Commission for Northern Ireland
Provides information and advice about your rights in Northern Ireland.
GIRES (Gender Identity Research and Education Society)
Aims to improve the lives of trans and gender nonconforming people, including those who are non-binary and non-gender. Hosts Tranzwiki, a comprehensive directory of the groups campaigning for, supporting or assisting trans and gender non-conforming individuals.
Government website with information, guidance and links to services and resources for LGBT people, including gender recognition certificates.
Organisation focusing on the development and support of LGBT groups, organisations and projects. Has a directory where you can search for LGBT services by location.
Local Government Ombudsman
0300 061 0614 (8.30am–5pm weekdays)
The final stage for complaints about councils and some other organisations providing local public services. Also includes adult social care providers (such as care homes and home care providers).
National LGB & T Partnership
Group of organisations that aims to reduce health inequalities and improve access to health and social care for LGBT people. Website includes resources and links to local organisations.
Opening Doors London
Charity providing information and support services with and for older lesbian, gay, bisexual and trans people in London.
The Northern Ireland Public Services Ombudsman
The Northern Ireland Ombudsman’s role is to investigate complaints where local resolution has not been possible.
The Parliamentary and Health Service Ombudsman
0345 015 4033 (8.30am–5.30pm weekdays)
The Parliamentary and Health Service Ombudsman’s role is to investigate complaints about the NHS in England where local resolution has not been possible.
Patient Advice and Liaison Service
Offers confidential advice, support and information on health-related matters in England and Wales. They provide a point of contact for patients, their families and their carers at your local hospital. For details of your local PALS, see the NHS choices website.
Patient and Client Council (Northern Ireland)
An independent voice on health and social care issues. Can help people with complaints, and provide advice and information.
The Public Services Ombudsman for Wales
The Public Services Ombudsman for Wales is an independent body whose role is to investigate and consider complaints where they have not been resolved locally.
Campaigns for the equality of lesbian, gay, bisexual and trans people across Britain. Website includes information and advice for LGBT people.
The specialist lesbian, gay, bisexual and transgender (LGBT) housing advice and support provider in England.
Provides an information, support and referral phone and online service for lesbians, gay men and bisexual and trans people, and anyone considering issues around their sexuality and/or gender identity.