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Assessment for care and support in Wales - useful resources

Find out more about organisations that can help when thinking about an assessment for care and support in Wales.

Useful organisations 

Age Cymru

Telephone
0300 303 44 98 (advice line, 9am–4pm Monday–Friday)

Email
[email protected]

Website
www.ageuk.org.uk/cymru

Age Cymru provides information and advice for older people in Wales.

Care Inspectorate Wales

Telephone
0300 790 0126

Email
[email protected]

Website
www.careinspectorate.wales

The Care Inspectorate reviews local authority social services and regulates and inspects care settings and agencies across Wales.

Carers Trust Wales

Telephone
0300772 9702

Email
[email protected]

Website
www.carers.org/wales

Carers Trust works to improve support, services and recognition for anyone living with the challenges of caring for a family member or friend.

Carers UK

Telephone
0808 808 7777 (helpline, 9am–6pm Monday–Friday)

Email
[email protected]

Website
www.carersuk.org/wales

Carers UK gives advice, information and support about caring. This includes information on how to access support.

Citizens Advice Cymru

Telephone
0800 702 2020 (Advicelink, 9am–5pm Monday–Friday)

Website
www.citizensadvice.org.uk/wales

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Trained Citizens Advice advisers can offer information on finances in a way that is easy to understand. To find your nearest Citizens Advice, look in the phone book, ask at your local library or look on the website. Opening times vary.

Disability Rights UK

Telephone
0330 995 0400 (general enquiries line)

Website
www.disabilityrightsuk.org

Disability Rights UK is an organisation of disabled people working for equal participation for all.

GOV.UK

Website
www.gov.uk

GOV.UK is the website for information and services from the UK government, including information about paying for care.

Independent Age

Telephone
0800 319 6789 (helpline, 8.30am–6.30pm Monday–Friday)

Email
[email protected]

Website
www.independentage.org

Independent Age provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. It also offers local support, including one-to-one and group befriending schemes.

Public Services Ombudsman for Wales

Telephone
0300 790 0203

Email
[email protected]

Website
www.ombudsman.wales

Public Services Ombudsman for Wales is an independent organisation that investigates complaints about public services, and independent care providers, and looks for a resolution.

Solicitors for the Elderly (SFE)

Telephone
0844 567 6173

Email
[email protected]

Website
www.sfe.legal

Solicitors for the Elderly is a specialist group of lawyers who support older and vulnerable people. 

Review details

Last reviewed: July 2019

Next review due: July 2022

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia.

Reviewed by: Claire Davis, Partner, Howells Solicitors; member of Solicitors for the Elderly and Alison Tarrant, PhD Researcher, Cardiff Law School, Cardiff University

To give feedback on this factsheet, or for a list of sources, email [email protected]

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