Supporting customers with dementia and other cognitive difficulties

Improve your awareness and understanding of a range of cognitive difficulties, such as autism, mental health conditions and dementia. 

One day course from £595 for up to 16 people

Our course will provide you with the confidence to recognise vulnerabilities, communicate appropriately and provide support.

It will also look at the Mental Capacity Act 2005 and Equality Act 2010 and how these apply to organisations and their interactions with people with dementia, autism and/or mental health.

The dementia module is a compulsory part of this programme.

Key information 

Pricing: Our pricing is dependent on your sector

  • Social care: £595 plus expenses per day for up to 16 people
  • Third sector: £749 plus expenses per day for up to 16 people
  • Health care, statutory and housing sector: £795 plus expenses per day for up to 16 people
  • Private sector: £995 plus expenses per day for up to 16 people

Please note: we do not charge VAT on our training, saving you 20%.

Who should attend? Employees in the social care, health, voluntary and private sectors.

Course level: Introductory

Course category: Modular

Course duration: One day

Delivery style: Interactive face to face training

Pre-course requirements: None.

Delegate numbers: Groups of 8-16. An extra charge will apply for additional delegates up to a maximum of 20.

To book a course or for more info, please contact the Training and Consultancy team on 01904 929 464 or email [email protected]. Alternatively, please make an online enquiry and we'll get back to you.

Learning outcomes

  • Delegates will have an increased awareness and understanding of autistic conditions, dementia and mental health conditions.
  • Learn how to spot the signs and symptoms of the conditions.
  • Understand how cognitive difficulties impact a person’s capacity to make decisions and how delegates can support clients
  • The course will provide delegates with practical techniques that can be used when engaging with a client with cognitive difficulties and ensure their experience is a positive one
  • Understand how to effectively communicate with clients that may have dementia, autism and a mental health condition and how to avoid common pitfalls.
  • Understand how to apply best practice principles when operating within the Mental Capacity Act 2005 and the Equality Act 2010 on a day-to-day basis.
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