Conference FAQs

Get details about the Alzheimer's Society Annual Conference on 18th and19th May 2020.

Address details and travel 

Where and when?

The Alzheimer’s Society Annual Conference 2020 will take place on Monday 18th and Tuesday 19th May at Etc Venues, London.

What is the address? 

Etc Venues is located at 133 Houndsditch, London, EC2M 3TQ. 

Telephone: 0203 735 4400

The nearest underground station to the venue is Liverpool Street, this is served by the Central, Hammersmith and City, Circle and Metropolitan Lines.

Aldgate Underground Station is a few minutes walk away and is served by the Metropolitan and Circle lines.

Bus - Route numbers 8, 11, 26, 35, 42, 47, 48, 78, 100, 133, 135, 149, 153, 205, 242, 344, and 388 stop right by Liverpool Street Station.
Please visit

Who will be attending?

We will be inviting leaders in health, social care, government, policy and research. Members of our funded research community will be in attendance, as will our Research Network Volunteers.   


How much does it cost?

The cost of the conference varies depending on the sector you work in. Please note we do not charge VAT on conference admission.

Please note people with dementia are able to register a carer to attend free of charge.

When does the early bird rate apply?

There is a discount for those registering up to and including Sunday 26 January. 

Do you offer discounts for group bookings?

10 per cent discount for 3-4 people.
15 per cent discount for 5 people and above.
The discount will be automatically applied to your booking.

Do you offer student discounts?

Students receive 50% off if they are in full-time education. Students will be required to show a valid student card on arrival at the conference. 

Why are you charging people with dementia and carers?

At Alzheimer’s Society Annual Conference 2020 we will charge people affected by dementia a reduced registration fee of £75 per day. Charging for people affected by dementia (PABD) is in line with key dementia conferences (ADI, Dementia Congress). The conference aims to influence key members of the health and social care and local and national government and to bring together and promote Alzheimer’s Society’s funded research community. The registration fee is designed to dissuade lay persons and members of the general public not in the target audience from attending, in order to maintain achievement of these aims.

We have assigned the reduced fee of £75 per day to PABD as this will cover the basic costs associated with a delegate attending the conference. This is primarily the per person cost Alzheimer’s Society is liable to cover for each delegate.  Our Annual Conference takes place in London to ensure we can welcome members of national government and is such is a costly endeavor for the Society. We are required therefore to ensure we recoup costs in every way possible. Other income sources include sponsorship of the event, exhibition fees and ticket sales.  

People with dementia will be able to bring a carer to the conference at no additional cost.

Which sector do I fall into?

Voluntary sector - Third sector, charities, not-for-profits, Small Medium Enterprises, Community Interest Companies

Public sector - NHS, local government, central government, universities, councils and other public sector organisations.

Private sector - Commercial and profit-making organisations.

How can I register for the conference?

Registration will open in early January. You will need to register online via our registration system; please click on the link on the conference webpages and this will take you through the necessary steps for payment and to complete registration for a delegate place.

How do I pay for my place at the conference?

When placing your booking you can either pay by credit or debit card (Visa and MasterCard only) via the booking system or cheque.
If you wish to pay by credit card at a later date you can do so by clicking the link in your confirmation email. You will be directed to your conference booking and will be able to Submit Payment once you login to your booking.

How do I pay by invoice?

To pay by invoice you must email the Conference and Events team at [email protected] to request this option, please note an admin fee of £20 will be added to your invoice due to the admin and staff time involved in processing the invoice. 

If your invoice remains outstanding one week before the conference, you will be sent a payment reminder. If payment is not received by the conference date, a member of the registration team will take payment on-site for the full invoice amount. Delegates cannot enter the conference if their invoice is still outstanding. Full payment must be taken and received by Alzheimer's Society before entry is allowed.

How do I pay by cheque?

To pay by cheque select the ‘Cheque’ option on the payment page. Please send your cheque and invoice together to Alzheimer’s Society, 43-44 Crutched Friars, London, EC3N 2AE.  Please ensure you enclose a note which has your full name and that the cheque is for Alzheimer's Society Annual conference. All cheques need to have been cleared by Monday 11 May.

How and when do I receive my confirmation once I have registered?

You will receive an email confirmation once you have completed your registration. You will not be able to attend the conference unless payment is made.

Is there a deadline for payment?

Yes, the deadline for BACS transfer is three working days prior to the conference. Funds must be cleared by Friday 15 May.


If you would like to cancel your place click the link in your confirmation email to unregister yourself from the conference via our booking system.

Cancellations received up to and including 24 April will be eligible for a full refund. 

After this date we will refund 50% of the original booking fee up to and including 4 May.

Cancellations received after 4 May 2020 will not receive a refund.

Can I amend my booking after completion?

Yes, use the link in your email to login to your booking. Click ‘Modify’ to amend your booking. You can submit payment, amend your session choices and change answers to the registration questions. The deadline for amending bookings is Tuesday 5 May.

I am a speaker at one of the sessions, can I bring someone else along free of charge to speak with me?

Unfortunately, only one place per speaker is complimentary.

I can’t attend, can I appoint a colleague to attend in my place?

Yes, use the link in your email to login to your booking. Click ‘Substitute Registrant’ and enter the details of the person who will attend in your place. The deadline for substitutions is Tuesday 5 May.

The programme

How do I book for sessions?

We will be using a booking system which will allow attendees to pre-book sessions at the conference. You will be asked to select your sessions when booking your place at the conference. 

Will I be able to get a copy of presentations?

We will aim to get a copy of presentations from each speaker to be available after the event. These will be found on our webpages but as this is at the discretion of the speaker we cannot guarantee all will be available.

I wish to submit an abstract, how can I apply?

Abstract submissions are now closed.

Can I see a delegate list before the event? 

No, delegate lists will not be available. We will include delegate information on our conference App but due to data protection legislation, we have opted not to distribute paper copies of delegate lists.

Can I see a list of exhibitors attending the conference?

Once our exhibitors are confirmed they will be detailed on our conference webpage.

Can I exhibit and/or sponsor at the conference?

For all exhibition enquiries and opportunities please go to our webpage or contact [email protected]

On the day

I have hearing problems, can you help?

Please ensure you indicate you require a hearing loop when registering for the event and we will accommodate this on the day.

Is there a dress code for the conference?

The dress code for the conference will be smart/casual.

What are the start and finish times of the event?

Day one of the conference (Monday 18 May) will start at 9.00am for registration, exhibition and refreshments. Day one's programme will finish at 5:30pm.

Day two of the conference (Tuesday 19 May) will start at 9.00am for registration, exhibition and refreshments. Day two's programme will finish at 5.20pm.

Is lunch included? 

Yes, lunch and refreshments will be served at the appropriate times.

Is there a drinks reception/dinner at the conference which I can attend? 

Yes, there will be a drinks reception on the evening of Monday 18 May, starting straight after day one of the conference.

Is there a cloakroom at Etc Venues?

Yes, there is a cloakroom upon arrival at the conference.

Will there be a quiet room during the conference?

Yes, there will be a quiet room to use which will be clearly signposted. Delegates will be advised the location of the quiet room on arrival at the conference.

Is Wi-fi available at the conference?

Yes, you will be given the wi-fi network and access password on arrival. 

Is there wheelchair access at Etc Venues?

Yes, there is wheelchair access and a lift available to all floors. 

Is there parking at Etc Venues?

The venue has no parking available on site.

Contact us

If you have queries about any part of the conference please email our team at [email protected] or alternatively call us on 0330 333 0804.

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