Three people having a conversation in a cafe

How to offer help to someone with dementia who doesn’t want it

Do you know a person with dementia or memory problems who is refusing offers of help? Here are a few ways to support someone who may be in denial or lack insight about their situation.

It is common for someone living with dementia to deny that they are experiencing issues with their memory or other aspects of cognition, such as having difficulty holding conversations or carrying out daily living tasks.

This could be due to denial or lack of insight. Similar to denial, lack of insight means that a person with dementia is unable to recognise changes in their behaviour and personality.

Continued denial can cause problems in the person's future. For example:

  • they may refuse to accept help 
  • there could be delays in starting or stopping medication
  • they may continue to drive despite it not being safe for them to do so.

Offering help to someone with memory problems who may be in denial

Someone living with memory issues may deny that they’re experiencing problems. This can be frustrating, especially if you’ve been encouraging them to visit their GP for a memory test.

Denial may reflect that the person is feeling fearful and needs time to accept what is happening.

It is possible that they have some awareness of their cognitive issues and may be feeling uneasy or anxious about this. They may also be fearful about the future.

They may feel – or think that other people may feel – a stigma about having a diagnosis of dementia.

Here are some ideas to consider when talking to someone about your worries. 

  • Broach the topic gently. It may help to remind them that memory issues don’t always point towards dementia.
  • Be kind and supportive during the conversation. Listen to their reasons and any fears they raise.
  • Let them know that you’re worried about them. Give examples of issues like missing appointments, misplacing items, forgetting names.
  • Break down the larger issue into smaller ones. Pick one to focus on, such as, ‘I’ve noticed you’ve been forgetting names of friends. Maybe the GP will be able to help.’
  • Keep a diary of events. This will help you show someone you’re worried about that you have ‘evidence’ for your worries. The diary will also support you both if you see a doctor as they may want to see a record of issues.
  • Turn the focus towards getting support for their friends and family. For example, ‘If you visit the GP, we might be able to get extra help that would give me a break...’

If their denial of the issue(s) continues, this may further delay receiving an official diagnosis. 

Offering help to someone with dementia who denies their diagnosis

Receiving a dementia diagnosis can be a daunting experience.

The person who has been diagnosed may feel a range of emotions, from sadness to disbelief to denial.

When you talk to someone about their diagnosis and how they’re feeling, try to stay calm. This may help calm them down, too.

Denial can be beneficial, as it can give someone time to process news and how they feel about it.

Giving the person time and space to think about their diagnosis and how they feel about it is a good way of approaching the situation.

If they continue to deny their diagnosis, you might start to feel frustrated or unable to help.

There are a few things you can do to support someone who is in denial about their dementia diagnosis or refusing to accept help.

  • Keep a diary of events – examples of issues, dates, times, locations – and what happened. This record can support you in approaching the person diagnosed with dementia, if it feels appropriate. You can use it to show them you care and are concerned for them.
  • Find out more about local support groups and therapies. Attending these may help the person come to terms with their diagnosis. Talking and art therapies are popular choices.
  • Try to stay calm when talking about your concerns. Getting angry or upset can make conversations uncomfortable for everyone involved. The person you’re worried about may be more hesitant to talk to you in the future.

It's important to try talking to the person you're worried about and to encourage them to see a doctor themselves.

Where this doesn’t work, you might consider speaking to the person’s doctor yourself. If doing so, it is best to get the person’s consent, or at least inform them that you are going to speak to their doctor. It will then be for the doctor to decide whether they disclose the information to the person.

Tips for supporting someone with memory loss

Get practical tips and advice on how you can support someone who is experiencing memory loss

Learn more

If you have a question about dementia, call our helpline to speak with our expert advisers, or join Dementia Talking Point to chat with other people in your situation.

Dementia Support Line
Our dementia advisers are here for you.
Dementia Support Forum
Visit our online community to get advice, share experiences, connect.

225 comments

Hello,

My father has suffered from dementia for at least 2 years now. I have noticed behaviour steadily deteriorating over the past months and am worried that my mother who is his primary carer is struggling to mentally and physically care for him now.
His short term memory is almost non-existent now and claims he can not do anything on his own. When my mother leaves the house he gets stuck in a loop of distress constantly questioning where she has gone and why she has left him even if she's only gone for half an hour.
I need to know what the best course of action is as I honestly feel my mum cannot continue caring for him for much longer.

Hello Oliver,
We're so sorry to hear about the struggles you and your mother are facing. It sounds like a very challenging time.
We'd recommend either you or your mum speaking with one of our dementia advisers on 0333 150 3456. They can listen to your situation, provide advice and support. They're available seven days a week. You can find opening hours here: https://www.alzheimers.org.uk/dementiaconnect
In the meantime, you may wish to get your free copy of the practical guide for carers - there are some sections that may be of particular relevance to you and your family: https://www.alzheimers.org.uk/get-support/publications-factsheets/carin…
Wishing you all the best, Oliver.
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Alzheimer's Society blog team

My husband has completed a four-hour psychiatric evaluation to determine if he has Dementia or some other problem. We do not know the results yet. I have halted the process after observing my husband's reactions so far - he was extremely angry about the questions he was being asked. He is in denial about dementia, but not so much because it is dementia - he would react badly to any diagnosis of a major illness. Physically, he has enjoyed almost perfect health; that, coupled with a family belief about illness, has me very worried. Initially, I thought the family had a religious belief which governed their attitudes about illness, but that's proven to be incorrect. As best as I can determine, illness is regarded as a negative - a terrible flaw which renders the ill person unacceptable to society. In other words, someone who is pitied and no longer admired. Less serious medical problems are to be "toughened out" and the family generally had little sympathy for sick people. When faced with a serious illness, my mother-in-law could not and would not work with her doctors, fellow instructions, or help herself in any way. If she could not be miraculously cured, she preferred to die. I've no idea how my husband will react, but I think it will not be good. Alcohol will be one solution. I also worry about anger. Should I set up some sort of medical care with a neurologist or neurosurgeon? I worry that the psychologist giving my husband a pass/fail readout will leave me with some bad problems. I've no one to assist so I'm trying to avoid problems I can't handle. I would appreciate any suggestions.

My 87 year old mum broke her hip and wrist following a fall in July 19. Spent 3 months in hospital and had 4 general anaesthetics. She deleted post op delirium. After 10 days of being home she was admitted to hospital with divictulitis. Back home after 4 days then back in hospital 2 weeks later with Pancreatisis and bowel perforation which was treated with anti biopics. Came home 2 weeks later. Prior to her fall she lived alone no walking frame etc and able to do everything. She now can't even stand without assistance I have to use wheelchair to move her. She has gone downhill rapidly seems to have developed full blown dementia. Doesn't recognise her home, most of her family. I have taken leave to move in with her. She cries all the time is awake all night calling out for her mum. Cannot watch telly as she thinks the people will come out to kill usome etc. She is now incontinent and unable to do anything. Thought this could be vascular dementia as she was able to walk with frame until she had pancreatisis but not 100% sure is it normal for someone to decline so rapidly. Concerned daughter

My mum has had memory issues/confusion for a few years. After a recent stay in hospital she has come out very confused/mixed up - not recognising her home as her own. She seems really miserable and unhappy and wanting to be out of the house all the time. She doesn’t seem to like being with my dad at all who is quite immobile and can be horrible to him. Although he is very awkward and isn’t patient with her or helping the situation. . I’m so worried about what to do - she currently has crisis carers in arranged by social services after her discharge from hospital. Originally they were coming in 4 x a day but now they are coming 1x a day for one hour a day. It’s not enough and will stop after New Year so we are trying to find private carers. I’m totally heartbroken seeing my mum like this, I don’t think I’ll see her happy again or know how to make her happy. I think her relationship with my dad is not good as he can’t cope with her and is used to being looked after by her and now she can’t do this. I have a young family and job and can’t be there as much as she needs - I feel so helpless .

Hi Julie,

Sorry to hear about this situation with your mum - that sounds really difficult for you both. We'd recommend speaking to one of our Dementia Advisers on 0300 222 11 22 to see what support might be available. You can read more details of our phone support service here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline

In addition, you may find it helpful speaking with other people affected by dementia about your experiences. Join Dementia Talking Point, our online community: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on

We hope this helps.
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Alzheimer's Society blog team

We've noticed mum (76) increasingly struggle with remembering words and now struggling with some tasks. She is petrified of getting a dementia diagnosis. She finally agreed to see a GP who referred her and a dementia nurse (I think?) was sent to see her at home. At the end of the consultation she offered to get mum seen by a consultant but she refused as she has she'd rather not know, so has been discharged from the service currently. I really think she needs a diagnosis, just to plan for the future whilst she is able to contribute. Dad doesn't want to upset her so won't push the issue. Should we wait until she gets worse or push her to go and upset her?

Hi Helen,
Sorry to hear about your mum's recent problems with memory and changes in behaviour.
You've been doing the right thing by seeking a diagnosis. While ultimately it will be your mum's decision, if your mum does have dementia then a diagnosis can help you both to access support and plan for the future.
We have some advice on our website about how to have this difficult conversation which you may find useful:
https://www.alzheimers.org.uk/about-dementia/symptoms-and-diagnosis/how…
You could also speak with one of our Dementia advisers to talk more about your situation and discuss your options. To access phone support call 0300 222 11 22, or find out more about the service here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
Hope this is helpful,
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Alzheimer's Society blog team

This whole article seems to make the assumption that the person diagnosed with dementia has the mental capacity to understand what is happening. "Giving the person time and space to think about their diagnosis" The diagnosis was forgotten two minutes after it was given!
You might consider "speaking to the person’s doctor yourself" no professional I have spoken to will do anything without getting my mum's permission to speak to me first, she won't give it as she says and believes there is nothing wrong. I have had 4 years of caring now, with no help. Mum is now living with me, I live with aggression and stress everyday, Memory Clinic discharged her the same day as diagnosis as my mum said there was nothing wrong! Doctor says speak to social services, social services say there is nothing they can do if mum won't accept help. I am afraid often the reality bears no relation to the above article. Getting help is like banging your head against a brick wall, until finally you become numb to the pain because you can see no end to it!!!!!!!

Same here Jay. I had 4 years of going round in circles, no clear diagnosis even though it was very obvious my mum had vascular dementia. Drs, social worker, carers who were awful, I finally ended up beyond exhausted and nobody cared. There is so much passing the buck as nobody wants it as their problem. The system is overloaded and stretched not just to the limit but beyond that, where people are just overlooked like they don't matter at all. I put my mum in a home for the last year of her life and she finally got some dignity in being cared for around the clock. It cost £5000 a month and we barely had enough left to pay for her funeral last week as we didn't know about the £20k threshold. It's heartbreaking to think there are other families going through this level of despair and frustration on top of a time which is emotionally devistating. My heart goes out.

I have found that GPs will listen. If you say ‘ I know you can’t comment but I feel you need to have this index they will listen to it and act on it.
I’ve also had no luck with Social Services who just phone up, as my aunt if she is ok and when she tells the same story re how she gets her shopping that she tells me 20 times a week, they say ‘oh she’s ok’. Hopeless.

The only way we managed to get help was when dad became a danger to others and had to be held under mental health act . Was horrendous but also good cause he’s getting the help whereas before got none.

Couldn't agree more, Jay. Mum received her diagnosis via zoom call 1 year ago, but no sooner had the call happened, she'd forgotten the reason for it and the content. She took tablets for a couple of days, decided she didn't want to take them any more and the memory clinic simply discharged her.

Since then, I've been seeking assistance from anyone that listens to be honest. I feel overloaded with links to websites, groups, classes etc. Mum refuses to see anyone; she has never been social and won't start now. She won't have carers in and her 'care needs assessment' last week was a joke. 'Do you have trouble with your memory?' she asked, to my Mum who has mixed dementia and still doesn't realise it. 'Sometimes', was the answer. And that, essentially was it. No need for additional care to come in and visit her.

I had counselling a little while ago as I felt I had tried to make sure Mum was ok since my Dad died 21 years ago and since then, she's done very little for herself. Now, when she needs me most, I'm ashamed to say I'm resentful, knackered and gutted that most of my life since my late twenties has been shaped by how my Mum might cope without my help. (I'm 50 this month).

And now, I find myself trying to seek out a path forward, with buck-passing professionals who all assume I'm a carer that has time to do all this research. I've found these professionals simply put direct me back to the people that gave me their detais in the first place. They have suggested me taking Mum to groups, coffee mornings, classes etc. How blinkered they are to not consider that people like me (us) have full time jobs and live miles way.

I'm sorry. That's a rant, I recognise that and I apologise for it. But I find such little consideration for the people this disease affects, be it the patient or the family, trying to do the right thing, but finding themselves on an ever revolving merry-go-round.

Hi Amanda,

We're really sorry to hear about your mum, it sounds like you are going through a very difficult time.

Please know that you can call our Dementia Connect support line on 0333 150 3456. One of our trained dementia advisers can listen to you and can offer advice, support and information specific to your mum's situation. More details about the support line (including opening hours) are available here: https://www.alzheimers.org.uk/dementia-connect-support-line

It also sounds like you might benefit from joining our online community, Talking Point. Here, carers and other people affected by dementia share their experiences and support each other. This could be a great way for you to talk to and get advice from others who have been in similar situations. You can explore the community, or sign up for free here: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…

We hope this helps, Amanda.

Alzheimer's Society blog team

My dad is 92 and has just had a replacement hip because if he had not he would have ended up in a wheelchair with change in all aspects of life. He has dementia and still lives supported but in his own flat. He cannot recall he has had the operation and therefore will not follow instructions about how to sit, lie etc. He has become overly aggressive and just plain bloody awkward and he is making everyones life a misery in spite of all the help we are providing. I dont want to sound mean or ungrateful but is there anything we can do to reinforce that he has had an operation and that he needs to take care in certain ways. We love him dearly but as with all things dementia life is not easy.

Hi Alison
We'd recommend calling our National Dementia Helpline on 0300 222 11 22 to share your frustrations with one of our expert advisers. They can provide help and advice with regards to managing your Dad's behaviour. The Helpline is open Monday to Wednesday (9am-8pm), Thursday to Friday (9am–5pm) and Saturday to Sunday (10am-4pm). Find out more here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
In addition, you may find it helpful speaking with other people affected by dementia about your experiences. Join Dementia Talking Point, our online community: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…
We hope this helps, Alison.
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Alzheimer's Society blog team

Hi , my mother (87) lives at home with my father (91) my mother has dementia although she has not been told . My father is good for his age, but has become very impatient. I’m the youngest of three of their children, I have two older brothers. We have a carer who goes in once a day to check she is taking her meds. But she has to take quite a lot of tablets 4 times a day. We have got her dosit boxes, but it’s still a struggle for her to take them properly,as the carer only goes in & checks once a day ,we have had a lot of incidents where she has taken the wrong ones . This is only 1 of the things we are finding so hard to deal with. I try to go every day ,but this is hard as I work part time & have a family of my own. I feel at my wits end with worry . I would be so grateful for any help/advice you can give . Thankyou. Joanne Warrender.

Hi Joanne
We're very sorry to hear you're experiencing such worry - it sounds like such a difficult situation.
Please do call our National Dementia Helpline so our expert advisers can provide help and advice. It can be reached on 0300 222 11 22 and is open Monday to Wednesday (9am-8pm), Thursday to Friday (9am–5pm) and Saturday to Sunday (10am-4pm). Find out more here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
In addition, you may find it helpful speaking with other people affected by dementia about some of the things you're finding it hard to deal with. Join Dementia Talking Point, our online community: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…
We really hope this helps, Joanne.
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Alzheimer's Society blog team

Hi my name is Janice , my mother is 87 yrs old & my father who is 89 looks after her , She has dementia but refuses to get assessed , My father has sever health problems , my mum forgets who he is , & at times is very abusive to him, recently I stayed at my parents house with my daughter , My poor mum came into bedroom early asking why we was in her house , we had to leave as she was very abusive , said we was stealing & was dirty scum ..was very upsetting for my dad , , but he agreed it was best we leave , so so worried about my dad , he is so frail , & mum can be very violent , he loves her so much , but he has told me he recently took overdose wanting to die ,

Dear Janice,
Thank you for getting in touch. My name is Anne and I'm a Dementia Advisor at Alzheimer's Society.
I am so sorry to learn about the difficulties that your mum and dad are experiencing.
As you have disclosed that your dad has tried to end his life and that you mum is often violent and abusive towards him, I would recommend that you make an urgent safeguarding referral to social services.
Once this referral is made, social services have a duty to assess your mum and dad and to put appropriate measures in place to keep them safe.
From your comment, I can see how concerned you are about your dad and your mum, it is vital that the appropriate professionals are on board to provide the help and support they need at this difficult time.
The responsibility to keep your mum and dad safe will be too much for you, by getting the appropriate professionals involved, you can be assured that you have done what you can to keep your parents safe.
You may search for your parents local council using the following link: https://www.gov.uk/find-local-council
The local council will have a 24hr safeguarding telephone line in the Adult Social Service Department.
I do hope that this has been helpful. I encourage you to please contact me, or one of our other advisors, on 0300 222 1122 so that we may provide you with further information, advice and support.
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Anne
Dementia Advisor - Telephone
Alzheimer's Society

Background - My mum has Alzheimer’s and now in later stages. She has delusional episodes and hallucinations. Memories, usually bad ones, come together from many years ago causing her to be distressed. She forgets decisions she has made and changes them frequently.

Issue - One family member is Manipulating her to gift him £50k. Clearly But she is incapable of understanding the implications of such a major decision. I have an LPA, do I have the authority to stop her gifting this money?

Hello Gary,
Thank you for getting in touch.
We’re sorry to hear about the current situation with your mum – it sounds like a very distressing time.
To learn more about dealing with your mum’s hallucinations and other challenging symptoms, we’d recommend calling our National Dementia Helpline on 0300 222 11 22 – our advisers are available seven days a week: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
Alternatively, we have a free downloadable factsheet on perception and hallucinations, which may be of interest: https://www.alzheimers.org.uk/media/16726
Regarding the LPA, our expert Helpline advisers should be able to provide you with details about your role as an attorney.
Part of the role of an attorney is to assess capacity before making any decision on behalf of the person, so it is crucial to check capacity before doing anything.
If your mother does lack capacity to make the decision about gifting the money, then she should not be able to do this. As an attorney – or even a concerned person – there are steps to take that can stop it. The bank has responsibilities to ensure that your mother is safeguarded, so we suggest speaking with them directly to explain the situation.
You could also speak to the local social services about this. If your mother is being manipulated then this is potentially abuse. Local social services can then investigate the matter further.
There are certain rules about gifting money that may be needed to pay for care – this is called ‘deprivation of assets’. It is where someone gifts, transfers or disposes of assets with the intention of avoiding the money being used for care. This is a type of fraud.
In cases where this is said to have happened, a court can demand that the money/assets is transferred back to the person to then be used to pay for care. This may be another reason why the local social services might be interested in this.
Either way, you should look into this as a safeguarding issue, especially if the other family member is still pushing your mother to gift this money, even when it has been established that she lacks capacity to make this decision.
Lastly, we recommend speaking with The Office of the Public Guardian. They can advise you, as an attorney, about your duties and responsibilities and may be able to help in this situation. You can call them on 0300 456 0300 (Monday, Tuesday, Thursday, Friday 9am to 5pm, Wednesday 10am to 5pm) or by emailing [email protected]
We hope this helps, Gary.
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Alzheimer's Society blog team

Hi iam deeply concerned about my ex mother in law. She is now 83 and had always been a very strong independent lady. I have recently been hearing things from my eldest daughter that things at home are not good. Her nan constantly forgets things which she has been doing for some time ( those where the early signs ) but what does concern me most is her aggressive behaviour towards her grandchildren. She has been calling the police on my daughter saying she is stealing and making up lies which we all no are not true shouting at people being nasty and being very racist towards her youngest grandchild who is 6 and half Indian calling him awful names. We all no this is no her personality and she needs help but refuses. She takes her tablets and forgets she takes them and has more. She is a very stubborn lady. Need some advice on how to get her help when she se flat right out refusing

Hi Louise, thank you for your message.
We're very sorry to learn about this difficult situation with your daughter's nan.
Aggression is one of a number of behaviours – often referred to as ‘behaviours that challenge’ – that can result from dementia. (Here's a free factsheet with more information: https://www.alzheimers.org.uk/media/1066) It must very distressing for all of you.
If you don’t seem to be able to make progress in persuading your ex-mother in law to see the GP, you could mention your concerns to the GP yourself. Patient confidentiality means the GP is not able to give out information about a patient, but they are able to receive information. However, it is up to the individual GP whether they decide to take any action on information received. (This page goes into further detail: https://www.alzheimers.org.uk/about-dementia/symptoms-and-diagnosis/how…)
We really recommend calling our National Dementia Helpline so our expert advisers can talk through the situation with you and provide guidance.
Our Helpline is open Monday to Wednesday (9am-8pm), Thursday to Friday (9am–5pm) and Saturday to Sunday (10am-4pm), and can be reached on 0300 222 11 22. Find out more here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
In addition, you may find it helpful speaking with other people affected by dementia who may have gone through similar difficulties with loved ones. Chat with others through Dementia Talking Point, our online community: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…
We hope this helps, Louise.
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Alzheimer's Society blog team

For the past 18months my mother’s recall and behaviour has changed dramatically. She has pretty reasonable memory of both recent and older events but struggles to remember family names , places , and words in sentences ..: this began to happen a couple of years ago and she would get very frustrated with herself .., now she just asks my dad without seeming to worry about it . Behaviourally she has Increased aggression to my dad, constant negativity about her sibling , irrational views politically , inappropriate comments about people’s ethnicity , size etc all of which she never showed before. We have tried talking to her and she just gets aggressive and says that we think she’s a nutter ( it’s hard to take as she would never have referred to my nan like that who also suffered from Alzheimer’s’) . After a confidential note to the drs they “gently “ bought up the subject in a check up about another issue ... she went mad afterwards as she knew why they were asking her things etc ... and could recall taking my nan for a similar appt. The drs referred her to the memory clinic... as the appts came through the post she got more annoyed and has refused to go. We’re not sure what to do next , she has previously struggled with very low self esteem and depression and I’m not entirely convinced that she would cope with being told about her condition, having seen my NaN go through it . We are now leaving things for the time being, just trying to get on in as normal a way as possible , not entirely sure what our next step should be ?

Hi M, thanks for getting in touch.
This sounds like a really tough situation. Mentioning your concerns to the GP on your mother's behalf was a reasonable step to take. Patient confidentiality means the GP is not able to give out information about a patient, but they are able to receive information. (This page goes into further detail: https://www.alzheimers.org.uk/about-dementia/symptoms-and-diagnosis/how…)
By calling our National Dementia Helpline, our expert advisers can talk through the situation with you and provide guidance on what to do next.
Our Helpline is open Monday to Wednesday (9am-8pm), Thursday to Friday (9am–5pm) and Saturday to Sunday (10am-4pm), and can be reached on 0300 222 11 22. Find out more here: https://www.alzheimers.org.uk/get-support/national-dementia-helpline
In addition, you may find it helpful speaking with other people affected by dementia who may have gone through similar difficulties with loved ones. Chat with others through Dementia Talking Point, our online community: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…
We hope this helps.
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Alzheimer's Society blog team

"Keep a diary of events – examples of issues, dates, times, locations – and what happened." - don't like this one bit as it could be used to manufacture fake events in order to make it look as though an older person has dementia when they don't, as well as point to trivialities that anyone might forget such as where such and such a person went on holiday recently, which literally anyone could forget if they weren't listening or not interested.

My Mother has been in denial for about 2 years and only recently has it cone very apparent she has it. This is since my step father went into hospital for a knee operation. I have been banging my head against a brick wall for 2 months with the doctor, adult care, social worker and dementia nurse. It appears that because she won't engage they have washed their hands of it. We don't have a brilliant relationship so things are abit throught. I have recorded things, video evidence and spoken to people. I'm at a complete loss. My biggest fear is my step father is vulnerable being quite immobile. My mother gets very confussed with keys especially and calls the police saying her daughter has locked her in. Where can I find someone that will listen? X

Hi Cheryl.
Our National Dementia Helpline advisers are available seven days a week if you need someone to talk to for support and advice about dementia and the situation with your mother and step-father: 0300 222 11 22
https://www.alzheimers.org.uk/get-support/national-dementia-helpline
We hope this helps.
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Alzheimer's Society blog team

For the issues mentioned with days of the week, date and time. I have used for a number of people clocks that display in large letters/numbers the time and day of week ( seek a battery back up type, as the plug WILL be pulled or switched off!) . I have recently purchased some with medication alarms, and despite inital resistance have proved to be most effective.