Kathy and her mother walking and smiling

Coronavirus restrictions in care homes: ‘Bit by bit, Mum is forgetting who I am’

Kathy has been separated from her mum, who has dementia, for eight weeks. Like many other families, Kathy is angry about Government’s lack of planning for care homes and believes people with dementia are being ignored.

Kathy’s mum, Mavis, is 90 years old and has Alzheimer’s disease.

Mavis lives in a care home in North West England, which is currently closed from visitors because of coronavirus.

Being unable to see her mother in person for such a long time is a great cause for concern for Kathy.

Kathy is worried about Mavis’ mobility deteriorating because of fewer opportunities to walk during lockdown.

But much more importantly, she is worried about Mavis’ cognitive decline and lack of wellbeing.

Kathy and her mother Mavis, smiling

Doing all I can to stay in touch

Kathy has tried to keep some face-to-face contact with her mother through video calls. But while this virtual method works for some, it doesn't work for others.

Mavis doesn’t like video calls. The past few times they’ve used this method to talk, Mavis hasn't recognised her daughter.

‘My absolute main concern is that bit by bit, Mum is forgetting who I am.

‘It's heart-breaking.’

‘When we were able to meet up, I could nudge the needle on the broken record and stop it getting stuck. For the hours we were together she knew (roughly) who I was. But using virtual means, that's impossible.

‘It isn't just once or twice that Mum hasn't been able to recognise or understand who I am when using FaceTime... it's every time.’

Trying to stay positive

Focusing on the positives is hard when you’re caring for someone with dementia from a distance.

For some time now, Mavis’ strongest memories are from her childhood. She talks about her dad, her sister and other relatives who have long since passed as if they are still alive.

Kathy and the care home staff have always used reminiscence therapy in order to engage Mavis and keep her happy.

‘I try to concentrate on the fact that she is happy, safe and cared for right now. But she must have wondered sometimes why no one is coming to visit.

‘Alzheimer's disease means that even if she could understand about the dangers (which she can't) she won't remember.

‘Even though we try to explain that 'this flu thing' means we have to stay safe, we can see that she can't understand in the slightest.’

Kathy and her mother

An urgent need for Government action

Kathy understands why care homes need restrictions. But she passionately believes that the government needs to do more.

There needs to be a balance between the residents’ physical health, and also their wellbeing and quality of life. For Kathy, care homes in places like the United States and Australia have made a compromise between these issues that makes much more sense.

In the hopes of getting an update on what plans are being made for care homes, Kathy is sending questions to the government every few days.

She has heard a rumour that care home restrictions may last until the end of the year.

If that is the case, she doesn't think she will ever see her mum again where her mum recognises her.

Kathy says, 'I feel frustrated that the Prime Minister’s announcements are not properly dealing with this group of vulnerable people.

'People with dementia are simply being ignored.'

'I want the right to be able to see my mum in the grounds of the care home while keeping two metres away from her. This could be done in a way that would not compromise the staff or other residents.

'Or, I at least want reassurance that the government are thinking about how this could work.

'I believe a coordinated effort is needed from individuals and charities, like Alzheimer’s Society, to push Government to get answers.'

Calling for changes

People affected by dementia have been worst hit by the coronavirus pandemic – facing devastation at home, in their community and in care homes. The effects of the outbreak cannot be undone, but action can be taken to better protect people now, and in the future. To make this happen, urgent solutions must be put in place to better protect, support and connect people affected by dementia during the pandemic.

Alzheimer’s Society have secured a parliamentary debate on the shattering impact of Covid-19 on families affected by dementia. We have shared thousands of lived experiences with government, but you can also make sure your MP represents you.

Government must take urgent action

Help us maximise MP engagement in our upcoming parliamentary debate by writing to them to ensure they take part.

Write to my MP

225 comments

My mum who has dementia went in to a care home just 1 day before the lock down. Whilst the family are glad that she is being looked after, she just cries when we call her and says she wants to come home. It is heartbreaking and no amount if reassurance seems to settle her. I am frustrated that I do not get any updates from the care home on her well being. And not being able to see her is horrible and upsetting for all of the family. The government have just forgotten us

My mum is in continuing care after being In Rotherham hospital for a week as my mum was admitted to accident and emergency my dad died on a ward within the same hospital my dads death was covid 19 related the hospital staff would not let me go to see my mum to tell her my dad had died because of the covid 19 situation she has now been moved into continuing healthcare and they still won’t let me visit my mum to tell her about my dad they are actually telling my mum my dad is still in hospital I’m not happy with the situation I understand about the risks of covid19 but my mum needs to be told the truth and not be lied to

I am so sorry for the loss of your Dad and heartbreaking situation with your mum x
Is this even lawful ? The rules changed this week and care homes are not updating their visiting policies in line with the new government guidelines. Which they should.

I am in a similar situation to many here, my mum is in a nursing home that is locked down since early march. No contact has meant that she is beginning to withdraw and beginning to lose recognition with family members.

The lockdown is cruel for people in such a situation, and I don't see any respite from it. You can lockdown now and save lives only to cut them short in other ways as time goes by. I would rather have contact with sensible precautions.

I did not see my dad for 10 weeks. When the restrictions changed it was 1 visit per week and only two visitors. We much produce a certificate that we have been vaccinated from the flu. We must be over 16. We can only stay for 1 hour and get taken into a special room. My dad no longer recognised me or my mum. In that 10 weeks my dad no longer talks. My dad can’t see his two youngest grandchildren. We live in Australia. It broke my heart reading your story about your mum. Sending you a hug from far xx

My husband is 85 and responds only to touch, a hand squeeze or a hug. It cant be right that his nearest and dearest are not able to give him a reassuring hug or hand squeeze. Virtual contact does not work for many. There has to be a balanced approach to the depth, length of and completeness to the isolation which is keeping us apart. I understand the principles behind the totality of closing the doors of all Care Homes, but I have to question whether this complete isolation from close family is beneficial after a certain length of time. What is it doing to patients mental state? Do they feel abandoned by family. They were not prepared for this. Some way must be found to bring families together in Care situations. I sincerely hope this is in the forefront of the thinking and planning for Government, Care Homes owners, managers, Social Services, CQC , CHC, and any other organisations. There are two aspects to this, physical safety and the mental affect of separation from loved people.

I saw mum after 15 weeks in the care home garden. She can hardly see or hear plus dementia and cancer. Shes 92. I was left alone with her. She smiled and for about 30 seconds knew who i was.. Then anxiety took over. I took her hand to guide her so she wouldnt fall. I rubbed her back to comfort her and i pushed her very long fringe out of her eyes. A carer shot me down in flames for doing this. Mum knew words were being exchanged and was more upset. It spoiled the whole visit and im angry abiut it. What was a much lokked forward to time ended up making me feel like i shouldnt have been there and i resent it. I have spoken with the manager. A follow up call would have been nice.

I think it suits care homes to continue with a lockdown, less ‘interference‘ from family

Never a true word

Exactly bang on the nail

My mum is 87 and has alzheimer's and vascular dementia but fortunately she is still at home with carers/PA visiting daily.
We were told by the PA at the beginning of lockdown that we were not to visit mum or enter her property and that the only people permitted were herself and her team. I work in one of the largest retirement villages in the uk and so understand fully how to use PPE effectively to keep her safe . But nevertheless I was told again that I was not allowed to visit or enter the property. Mum had now taken to sitting in her armchair watching tv for many hours a day which was not good for her at all being a previously sociable person. I then decided enough was enough and took her for a socially distanced walk around her street. I was shocked at how much her mobility and stamina had declined as a result of being housebound for several weeks. As she had previously been able to manage the 20 minute walk to the shops and then back again with the aid of a Walker. Again I was net with a wall of resistance from the carer who told me out of respect for her and her team I should not do such a thing. This was put to me in an email circulated to all of her clients families. I argued that mum should indeed move more and do more activities and so it was agreed that I could do socially distanced exercises through the kitchen window, which was a challenge as engagement was difficult to maintain. As the weeks have now gone by with each visit mum is slowly gaining some of her ability to engage and we have recently done a garden music and name that tune activity which she loved. Due to my persistence things are getting a little better as I was worried we would be putting mum into fulltime care if we were not careful.
I understand that people are afraid of the virus but my mums health and mental wellbeing is my focus. I'm not sure if the cares standpoint on this other than to keep herself virus free possibly.

That same carer will go to the shops, go home to her family, hop around from clients house to clients house. It just doesn’t make any sense to try to barr families. Do they even gave the right to do so?

Since lock down my mum's mixed dementia has deteriorated so quickly that she has had to go into a care home. I had to drop her off at the door, leave her there, she didn't understand what was happening to her or why I was leaving her, she now can't string a sentence together, which will never come back.
Dementia patients have not been treated fairly or properly and I fear I will now never get her home! I will never get over this, I am her world and she is giving up, my mum can't see well, she needs to feel me touch her, hold her, like care staff do, I am isolating so no more at risk than there staff who I can see on social media are clearly far more out there than I am!
It's all wrong. This system is cruel and I hate it.

I was told the deterioration during this time (We weekly video contact) was due to ‘the natural progression of her disease’.
How could we ever know if it’s true or due to lack of contact with family.

Yes my mum has been in a care home
For 3 and a half weeks can barely talk to her on the phone they barely answer it and if they do mums apparently always asleep we have only actually been able to see her twice at a distance and the decline is shocking / mum seems constantly drugged up to deal with heT anxiety and sadness of missing her family .

My dear husband in care home have not seen hem for 11 weeks now an only get five minutes on phone as a carer has to help hem tied the face time but they said it was upsetting hem the other day on the phone he said to me I will never see you again will I this break my heart I cryed all day an I am still crying now please God end all this an let us see our love ones before it is to late

Hello Christina,
We are so sorry to hear this. This period of separation from your husband must be very distressing. Please know that we are here for you, and we want to help.
By calling 0333 150 3456, you can talk with a dementia adviser who can listen to your situation and provide support. They can also offer you the option to receive regular calls to keep in touch. Our dementia advisers want to find out how you are and offer advice and support when things change. Find out more about our support line here: https://www.alzheimers.org.uk/get-support/dementia-connect-support-line
You may also find it helpful to speak with other primary carers and family members of people affected by dementia. Our online community, Talking Point, is available 24/7: https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-on…
We wish you all the best at this difficult time, Christina.
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Alzheimer's Society blog team

What would be helpful to us families is to help us enforce the law with care homes and carers. I believe they are exceeding their authority and no one is allowed to challenge them for fear their elderly relative will lose the service, including being kicked out of their care home.
Thus society needs to advocate not just sympathise.

So very sorry to read your post. My heart goes out to you and to everyone missing loved ones in care. It is truly, overwhelmingly sad this is happening. Please take good care of yourself and know that your loved one would never want you to suffer 🌸

I am desperate to see my husband , he is currently in a nursing home care suffering from Alzheimer’s , the home has been on lockdown since before the government advised. I might had that the home has done incredibly well keeping all the residents and staff free from Covid which I am so grateful for. My worry is that he won’t remember me when we eventually are allowed visits and the longer this lockdown continues in this care home setting the harder it will be. I prey every night that I will be able to see him soon for his wellbeing as well as mine. Losing a loved one into care because of Alzheimer’s is horrible and this lockdown has made the situation worse , at least when I was able to visit him every day it was more bearable then what I have now, I hope visiting is allowed soon

Keep up your campaign Kathy & try not to get too distressed with this situation. The Care Home will eventually allow meetings with Social Distance being maintained. I know of a local place already doing this .
The Governments for many years have ignored Long term care needs, whilst spending huge amounts supporting short term requirements via NHS. This led to a huge error of judgement around Easter when thousands of patients were removed from Hospitals to make space for victims of the Virus. At Easter around half of Hospital beds in UK were empty! Tragically many were sent to Nursing Homes when infected with the virus because they had not been tested in advance of their discharge. The statistics on this may not emerge for many months, or possibly years. Around half of deaths from the virus have been in Nursing Homes. A major change in how we care for older people in UK is needed. There needs to be joined up thinking in Government with training & PPE provision etc.
I have been campaigning for the last 4 years to help people obtain NHS Continuing Healthcare Benefits. This is not easy to obtain but once granted it finances long term care needs of people either in their own home or a Nursing Home if necessary.
Please keep on campaigning & eventually things will be improved.
My website is hosted by Alzheimer's Society & can be found at
https://continuinghealthcare.wordpress.com/

Best wishes. Peter Garside

Hello, Peter - we hope you're keeping well.
Here at Alzheimer’s Society, we suggest that the best way for people to access NHS Continuing healthcare (CHC) if they think they are eligible or they represent someone who they think is eligible, is to inform themselves fully of the CHC criteria before the process starts.
We recommend visiting our page on 'Tips on preparing your case for NHS continuing healthcare’ (https://www.alzheimers.org.uk/get-support/help-dementia-care/nhs-contin…) and downloading our free booklet for further information.
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Alzheimer's Society blog team

Hello all
Reading your comments and story’s break my heart, I loss my one exactly 4 weeks after they closed her care home to visitors I used to visit my mum every day, be there to help feed her lunch and help with mums needs. I too tried to face time mum weekly, trying to make her understand what was happening, but they said mum gave up once my visit stopped, she refused to eat and drink, but there was nothing I could do, I couldn’t get to mum to make her understand, this is so tragic, people with Alzheimer’s need there families more than anything, although my mum didn’t die of COVID 19 she was definitely a victim of it.Mum was left in her room in isolation, with lack of contact or communication. The government must open care home for visitors it so unfair. My mum died of a broken heart I’m sure., to make matters worse it was only 86 days after my dad’s passing, so I totally understand all your fear, guilt and frustration.

Thanks for all your advice Peter. I found it extremely helpful when researching CHC for my mum. It is a comforting knowing there are people like you around fighting the corner for those affected by Alzheimer's.

Peter thanks for this the only thing i would say is you say it finaces long term health needs you can lose it..you normally get a 3 month review then yearly ot more often id needed . YOU can lose the CHC if they think your needs have decreased . so with dementia once bed bound you could lose it bevause for exmple you are not a falls risk . i knowcof some one [ much younger ] who has been told twice they do not now seem to qualify despite having more health/ cafre needs . thank fully they still have it for now . you dont need to except a heslth budget and CHC is available as you say at home , in nursing homes and residential homes as well. they might want you in a home as its cheaper .